Public Sector Market Trends
Delivering a digitally enabled experience to citizen’s is critical to effective and efficient government. Embracing a full ‘as a Service’ model, modernising legacy systems and creating new services. To achieve this requires extensive digital infrastructure, enabling the workforce and citizens to become digitally savvy, and ensuring access and connectivity for all citizens.
Building user-centric, easily accessible and high value government services on a common core infrastructure of shared digital systems, technology and processes. Delivered via standardised building blocks and technology components that are uniform within countries and across geographic regions.
Enabling better responses and service delivery to address specific issues or challenges rather than siloed around departmental structures. Access to shared data is essential to help address complex societal issues that touch multiple areas of government. Using technology to co-ordinate, collaborate and link up departments across local and central government.
Creating a common data source that is shared across departments outside of traditional boundaries is critical. Harvesting, combining and sharing of data will enable government to deliver better outcomes for the whole of society. The continued emergence of Open Data will also fuel the information environment that public services can rely on and use together.

Public Sector Challenges
Legacy systems, skillsets & processes
Fundamental inefficiencies of legacy systems, poor data and lack of interoperability. Business-critical, on-premise infrastructure doesn’t integrate with more agile cloud solutions. Traditional supplier contracts tend to be long, inflexible & expensive. A shift to “digital first” requires improvements in service design. New systems and processes require new skillsets and any transformation has to happen whilst maintaining service delivery.

Public Sector Challenges
Keeping citizens & society safe
Security, compliance and accountability are critical to maintain trust and keep citizens and society safe. Balancing data-first with ethics-first, securing systems against cyber-attack and ensuring data is well protected and managed to avoid inappropriate or illegal use of data. Digital Sovereignty is key to protect & control nationally generated data & assert rights to technological autonomy. Privacy & legislation compliance is essential to protect citizens rights.

Public Sector Challenges
Digital exclusion
Enabling all citizens to be able to access government services is critical to achieve long term success. Access is restricted by ability, accessibility and connectivity, creating issues for all public sector organisations.

Public Sector Challenges
Inconsistent & inexperienced leadership
Every change of government results in a leadership change, and often new policies and focus. Many senior government leaders are often poorly equipped with the knowledge required to make good decisions & drive the right, consistent digital change. This leads to a lack of a clear plan and limited understanding of the difference between improving what exists and delivering real transformation. Public sector IT functions are not structured or funded to maintain business as usual and support the change that is needed.

Public Sector Challenges
PUBLIC SECTOR BENEFITS
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OUR PUBLIC SECTOR CASE STUDIES
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