Provides Heathrow with a clear view of its data across multiple systems and business areas, particularly important for this large organisation with a complex business model.
Heathrow’s internal teams are empowered to perform analysis and uncover insights with their function knowledge by being given innovation lab workspaces, built on the central data platform (Heathrow Insights Platform). This enables teams to experiment with data science and access accurate information on impactful Power BI dashboards. Having this capability allows Heathrow to make better informed decisions across the business.
Using the Heathrow Insights Platform, Heathrow uncovers insights across its operations: understanding cargo volume, discovering trade routes, optimising cargo business; collaborating with retailers for daily passenger needs; and working with security to enhance safety by analysing incidents and allocating preventive resources.
With a secure data foundation in place, Heathrow can look to leverage the new technologies that are emerging such as generative AI, to further enhance insights, operations and passenger experience.
Heathrow Airport Takes Data to New Heights
Learn how the UK’s largest and busiest airport has become a truly data-driven organisation and is striving to provide the best passenger experience in the world.
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