Business Applications Digital Transformation Partner UK

Optimise Operations with AI-Powered Business Applications

From ERP to Customer Engagement and beyond, Telefónica Tech helps you improve experiences and efficiency with Microsoft Business Solutions.

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Driving Transformation with AI Business Solutions

Working across the entire employee and customer experience from ERP, to CRM, to Customer Service, Telefónica Tech is your partner for business transformation. We harness the power of Dynamics 365, Power Platform, and Copilot Studio to deliver tangible outcomes with tailored solutions that put you ahead.

As a leading Microsoft partner, we have many years of experience implementing and supporting Microsoft AI Business Solutions (formerly known as Business Applications) in a range of industries. From FSI, to Public Sector, Manufacturing, Professional Services and beyond, we help organisations modernise, enrich, and grow.

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Powering business operations

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Transform Enterprise Resource Planning (ERP)

Maximise financial profitability and accelerate power the future of business operations, all with Telefónica Tech’s AI-powered ERP solutions on Dynamics 365.

ERP Solutions

Power the Customer & Colleague Experience

Dynamics 365 is the flexible, AI-powered CRM platform that seamlessly integrates into your Microsoft environment. Make the switch with Telefónica Tech.

CRM Solutions

Elevate Customer Service & Engagement

Run a modern, integrated customer service operation with Telefónica Tech’s tailored solutions, powered by Microsoft Dynamics 365 Contact Center and Customer Service.

Contact Center Solutions

Achieve More with AI Agents

Introduce AI into your organisation securely, meaningfully, and sustainably – with Telefónica Tech as your partner to bring it all to life through Microsoft Copilot.

Agentic AI Solutions

Modernise with Low-Code Automation

Automate workflows with Microsoft Power Platform. Telefónica Tech's low-code automation solutions empower your users to drive efficiency.

Automation Solutions

Operate & Secure with Managed Services

Get the most out of your Microsoft investment with Telefónica Tech as your Managed Services Provider (MSP) for expert Dynamics 365 support.

Managed Services

Explore our technologies

Dynamics 365

Discover how Telefónica Tech's Dynamics 365 solutions transform your organisation across CRM, ERP, and more.

Dynamics 365

Power Platform

Explore what's possible with Telefónica Tech and Power Platform, Microsoft's suite of low-code/no-code technologies.

Power Platform

Copilot Studio

Embark on your journey to becoming a frontier firm with Telefónica Tech's agentic AI solutions in Copilot Studio.

Copilot Studio

OUR INDUSTRIES

Combining technology innovation with industry expertise

Public Sector

We support public sector projects of all sizes with expertise in digital transformation, improving citizen services, meeting data security requirements, and optimising legacy IT systems for government, councils, the NHS, universities, and colleges.

Manufacturing

We help manufacturers leverage Microsoft technology to improve their business, drive automation, reduce downtime with IoT intelligence, and perform real-time production planning across any manufacturing process.

Financial Services & Insurance

We work with Financial Services organisations to create exciting opportunities to generate new digital experiences, optimise revenue to accelerate growth, and create winning customer interactions, whilst empowering citizen developers to build on solid foundations.

Professional Services

We partner with professional services organisations to streamline their operations, enhance client engagement, and drive sustainable business growth. Leveraging cutting-edge business applications and innovative digital solutions, we empower your team to deliver exceptional service and stay ahead in a competitive market.

CASE STUDIES

Hear from our customers

01 / 05

Modernising Product Testing Management at Which?

Discover how the UK's consumer champion worked with Telefónica Tech to implement a scalable product testing management solution using Microsoft Power Platform.

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Power PlatformProfessional Services

02 / 05

From AX to Dynamics 365: Future-Proofing ERP at Proserv

How a global leader in controls technology worked with Telefónica Tech to modernise their ERP strategy through Dynamics 365.

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Dynamics 365Manufacturing

03 / 05

Markel: Transforming Customer Service in Global Specialty Insurance

How Markel modernised Helpdesk Operations across the business with Telefónica Tech and Microsoft Dynamics 365.

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Dynamics 365Financial Services

04 / 05

Boosting Virgin Money's Customer Acquisition from 5% to 34%

Discover how we developed a client onboarding platform, maximising automation and minimising customer input.

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Financial ServicesPower Platform

05 / 05

Transforming CRM and reducing cost by 34% at FRP Advisory

Discover how FRP Advisory worked with Telefónica Tech to maximise long-term ROI with a unified, modern CRM platform.

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Dynamics 365Professional Services

Trusted by the best

VP of AI Business Solutions

Andrew Falconer

"At Telefónica Tech, we’re focused on delivering Business Applications solutions that drive real results for our clients, no matter their industry. We’re curious about your challenges and passionate about solving them, tapping into our 20+ years of expertise to support our customers on their digital transformation journeys. Whether it’s leveraging the extensive abilities of Dynamics 365, Power Platform, Copilot or Microsoft 365, we’re here as your digital partner to get the most out of your Business Applications - helping achieve your business goals, faster."

OUR CERTIFICATIONS

Work with the Microsoft Business Applications experts

Engaging with a Microsoft Partner is a tried and tested model. Telefónica Tech is a certified Microsoft Solutions Partner, as well as an AI Business Solutions (formerly Business Applications) Inner Circle member for the seventh year running. We’re proud to be in the top 1% of AI Business Solutions Partners partners globally–delivering you expert, trusted, and secure services.

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Take the first step to business transformation

Get your questions answered and learn more about what our Business Applications team can do for you. We’d be delighted to hear about your organisation and your challenges. Get in touch today by filling in the form, and someone will reach out to start the conversation: