Artificial Intelligence & Analytics
AI-based systems increase productivity and enable decision making at a level far beyond what is achievable by a human being. Use of AI & analytics deliver better customer service and experience, reduce costs, and improve risk management, including fraud management, anti-money laundering, customer churn prevention, mortgage default & credit scoring.
Greater financial transparency from open and private data available to account holders open APIs. Enabling third party developers to build applications & services that give customers better options to choose which financial products they need. Data from multiple accounts, cards & banking products can be served via a single app.
Implementation of different user interfaces (UIs), chatbots & virtual assistants to support customer service, deliver high value/low impact FAQs, answer account inquiries and provide quotes and advice. Integrated platforms include messaging platforms, social media, SMS, website chat or similar tools.
A wide range of technologies enable hyper automation in the FSI sector including robotic process automation (RPA), natural language processing (NLP), drones, video-enabled AI solutions, etc. These deliver straight-through processing, simple automation (document processing, complex decisioning, autonomous underwriting) and ecosystem support.