GLA Power Platform: Automating Starters Movers and Leavers

The Greater London Authority (GLA) has automated the Starters, Movers, and Leavers (SML) business process with the help of  Telefónica Tech’s expertise and Microsoft’s Power Platform.

The Challenge - Automating a Key Business Process

The GLA wished to improve its SML process, used for managing the onboarding, moving and departure of staff, which was previously largely email based.


Additionally, key systems were out of sync and data inconsistent.

The Solution - Power Platform

With the help of Power Apps and Power Automate, line managers now start the process by completing a simple, digital form.


This prompts a workflow process, passing the Starters, Movers and Leavers request through each of the 3 departments, HR, IT and Security. As each step of the process is completed, Microsoft Power Automate notifies the required department of the status.



Real-time tracking allows any department to see who and when each stage was actioned. Using SharePoint and Power Apps security features ensures only personnel with the relevant permissions can see this information.

The Results - Streamlined Efficiency

More than 440 Line Managers are now empowered with a single source of truth, helping to speed up the turnaround time and reduce errors, inefficiency, and waste.


New starters can start working productively from day one, and movers and leavers can submit the appropriate requests and information online, with the associated IT access and security access actioned in advance.


Compared to the previous system, the automated approach fully supports the GLA’s shift to hybrid working. Plus, they were able to use their existing Microsoft investment rather than having to procure additional technology.

Solution Overview

  •  The front end, user application: Microsoft Power Apps
  • The Workflow and Email notification and scheduled reminders: Microsoft Power Automate
  • Datastore: SharePoint Online Lists
  • Power BI – Reporting

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