Virgin Money’s innovative customer onboarding solution, implemented by Telefónica Tech and powered by the Microsoft Power Platform, receives industry recognition. 

In a groundbreaking partnership, Telefónica Tech and Virgin Money joined forces to revolutionise the customer onboarding experience in the Financial Services industry. This collaboration has yielded an innovative, digitised customer onboarding solution for Virgin Money’s business banking customers, powered by the Microsoft Power Platform and Dynamics 365. This venture earned Virgin Money the Experian Award for ‘Best Technical Transformation’ at a recent FutureForum event, pitted against other major players in the banking sector.  

This project’s success is the result of Virgin Money’s commitment to enhancing customer experiences in an increasingly competitive landscape. By harnessing the versatile and scalable capabilities of the Microsoft Power Platform, Virgin Money has streamlined its customer onboarding process, making it more efficient and user-friendly than ever before. This transformation has significantly reduced the time it takes for businesses to set up accounts with Virgin Money, down to as little as 10-15 minutes in some cases, enabling faster access to essential financial services. 

We are proud to have partnered with Virgin Money on this transformative journey, in working together to design and implement a digitised customer onboarding solution using the Power Platform and Dynamics 365. The Experian Award for ‘Best Technical Transformation’ is a testament to the remarkable strides Virgin Money has taken in digitising and optimising its onboarding journey. By embracing technology and partnering with industry experts, like Telefónica Tech, they have set a new standard of excellence in the banking sector. It’s an honour to be a part of Virgin Money’s success story and we can’t wait to see what the future brings.

For more detailed information about this project and its impact, get in touch.