Public Sector Market Trends
Delivering a digitally enabled experience to citizen’s is critical to effective and efficient government. Embracing a full ‘as a Service’ model, modernising legacy systems and creating new services. To achieve this requires extensive digital infrastructure, enabling the workforce and citizens to become digitally savvy, and ensuring access and connectivity for all citizens.
Building user-centric, easily accessible and high value government services on a common core infrastructure of shared digital systems, technology and processes. Delivered via standardised building blocks and technology components that are uniform within countries and across geographic regions.
Enabling better responses and service delivery to address specific issues or challenges rather than siloed around departmental structures. Access to shared data is essential to help address complex societal issues that touch multiple areas of government. Using technology to co-ordinate, collaborate and link up departments across local and central government.
Creating a common data source that is shared across departments outside of traditional boundaries is critical. Harvesting, combining and sharing of data will enable government to deliver better outcomes for the whole of society. The continued emergence of Open Data will also fuel the information environment that public services can rely on and use together.
Public Sector Challenges
Legacy systems, skillsets & processes
Fundamental inefficiencies of legacy systems, poor data and lack of interoperability. Business-critical, on-premise infrastructure doesn’t integrate with more agile cloud solutions. Traditional supplier contracts tend to be long, inflexible & expensive. A shift to “digital first” requires improvements in service design. New systems and processes require new skillsets and any transformation has to happen whilst maintaining service delivery.
Public Sector Challenges
Keeping citizens & society safe
Security, compliance and accountability are critical to maintain trust and keep citizens and society safe. Balancing data-first with ethics-first, securing systems against cyber-attack and ensuring data is well protected and managed to avoid inappropriate or illegal use of data. Digital Sovereignty is key to protect & control nationally generated data & assert rights to technological autonomy. Privacy & legislation compliance is essential to protect citizens rights.
Public Sector Challenges
Digital exclusion
Enabling all citizens to be able to access government services is critical to achieve long term success. Access is restricted by ability, accessibility and connectivity, creating issues for all public sector organisations.
Public Sector Challenges
Inconsistent & inexperienced leadership
Every change of government results in a leadership change, and often new policies and focus. Many senior government leaders are often poorly equipped with the knowledge required to make good decisions & drive the right, consistent digital change. This leads to a lack of a clear plan and limited understanding of the difference between improving what exists and delivering real transformation. Public sector IT functions are not structured or funded to maintain business as usual and support the change that is needed.
Public Sector Challenges
PUBLIC SECTOR BENEFITS
How we can help
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Cloud SolutionsSolutions | 9 January 2023Read moreCloud SolutionsRead more
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Modern Workplace SolutionsSolutions | 9 January 2023Read moreModern Workplace Solutions
The modern workplace no longer needs to be tied to physical desktops and traditional office hours. Yet as well as the opportunity of working whenever and wherever, this development can lead to some real challenges in enabling your users to collaborate frictionlessly and remain engaged, while maintaining the security of your applications and data.
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Cyber SecuritySolutions | 9 January 2023Read moreCyber Security
Telefónica Tech UK&I is a Managed Security Services Provider (MSSP) with a heritage in managed services, and expertise across all cybersecurity solutions and the threat landscape.
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OUR PUBLIC SECTOR CASE STUDIES
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How a major NHS Trust transformed digital experience for staffCase Studies | 16 October 2024Read moreHow a major NHS Trust transformed digital experience for staff
Telefónica Tech helped transform the digital employee experience (DEX) for hospital staff through smart, proactive device improvements that drove productivity and mitigated disruptions—empowering clinical staff to spend more time with patients. Gaining visibility across the IT estate enabled data-driven decisions that enhanced logon speed, informed cost-cutting through app decommissioning, and empowered refined workflows.
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Empowering sporting excellence: UK Sport’s Dynamics 365 journeyCase Studies | 23 July 2024Read moreEmpowering sporting excellence: UK Sport’s Dynamics 365 journey
The implementation of Dynamics 365 CE brought significant improvements in efficiency and effectiveness for UK Sport. Key functionalities, such as the notes feature and sport trackers, played pivotal roles in facilitating greater knowledge capture and sharing among team members. This streamlined approach to knowledge management has not only improved internal and external collaboration but has also ensured that valuable insights and updates are readily accessible to relevant internal stakeholders.
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AtkinsRéalis unlocks AI’s revenue protection potentialCase Studies | 3 July 2024Read moreAtkinsRéalis unlocks AI’s revenue protection potential
The rising public awareness of AI following the release of ChatGPT has increased interest in the potential of AI across AtkinsRéalis, from the CEO to project managers, Offer says. AtkinsRéalis is now considering how to adopt the Pilot into production across the business.
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Helping Mizaic Move to a Future-Fit Cloud in AzureCase Studies | 27 June 2024Read moreHelping Mizaic Move to a Future-Fit Cloud in Azure
Explore how Mizaic uses Telefónica Tech's Azure Landing Zone to enhance the reliability and scalability of their Electronic Document Management System, supporting the NHS's paperless initiative and digital maturity
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Modernising membership management for The Communication Workers UnionCase Studies | 18 June 2024Read moreModernising membership management for The Communication Workers Union
Notable benefits have included quicker membership onboarding and streamlined payment processes. Amie Retallick says, “With access to improved data integrity and automated updates we have found that our member engagement has significantly improved due to our newfound 360-degree view of their data.”
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Dynamic governance: How IPSA and Telefónica Tech redefined parliamentary supportCase Studies | 4 June 2024Read moreDynamic governance: How IPSA and Telefónica Tech redefined parliamentary support
The implementation of Dynamics 365 Customer Service has significantly improved IPSA’s ability to maintain high-quality interactions with its customers, particularly MPs and their staff.
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Heathrow Airport Takes Data to New HeightsCase Studies | 9 April 2024Read moreHeathrow Airport Takes Data to New Heights
Learn how the UK’s largest and busiest airport has become a truly data-driven organisation and is striving to provide the best passenger experience in the world.
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Sustainable Growth in Azure for Business Travel FirmCase Studies | 7 March 2024Read moreSustainable Growth in Azure for Business Travel Firm
Discover how a global travel firm scaled from on-premises to Azure for enhanced resilience and global scalability.
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NHS Foundation Trust Drives Cloud-First Scalable Solution on AzureCase Studies | 5 March 2024Read moreNHS Foundation Trust Drives Cloud-First Scalable Solution on Azure
Read how this leading NHS Trust embarked on a crucial transition from on-premises infrastructure to a more scalable and resilient solution in Azure.
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Simplyhealth Adopts Data Science for Greater Customer UnderstandingCase Studies | 11 December 2023Read moreSimplyhealth Adopts Data Science for Greater Customer Understanding
Simplyhealth has modernised its data and analytics technology. The health insurance business has begun to use data science to improve customer retention following an Telefónica Tech-led implementation of a Microsoft Azure data stack and data science skills development programme.
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Protecting a leading UK Charity with a Fully Managed SIEMCase Studies | 20 October 2023Read moreProtecting a leading UK Charity with a Fully Managed SIEM
Read how a rapid SIEM implementation improved visibility of security to protect a leading UK charity.
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Automating the GLA Post Approval Business ProcessCase Studies | 6 July 2023Read moreAutomating the GLA Post Approval Business Process
Read how the implementation of the Power App and a Power BI report for the GLA drastically improved the post approval process.
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Reliable Hosting Helps Clinisys Fulfil NHS Vision for Efficient Pathology NetworksCase Studies | 12 May 2023Read moreReliable Hosting Helps Clinisys Fulfil NHS Vision for Efficient Pathology Networks
Managed hosting delivered the reliability needed by CliniSys, a leading supplier, of Laboratory Information Management systems.
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BMI Growing Securely in the CloudCase Studies | 4 April 2023Read moreBMI Growing Securely in the Cloud
Scaling Securely Across 40 Regions with Azure Virtual Desktop. To grow its operations in 40 countries, BMI needed a way to provide scalable, secure systems access for its partner eco-system and workforce around the world.
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Optimising Digital to Maximise Care for Oxford University HospitalsCase Studies | 4 April 2023Read moreOptimising Digital to Maximise Care for Oxford University Hospitals
Taking Healthcare Technology Infrastructure to a New Strategic Level to Free Up Clinical Time
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Smart WorksCase Studies | 11 March 2023Read moreSmart Works
Smart Works is a UK registered charity that provides high quality interview clothes, styling advice and interview training to women in need. Smart Works gives women the confidence, the self-belief and the practical tools they require to succeed at interview and start a new chapter of their life.
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Providing Heathrow Airport with data, skills and managed serviceCase Studies | 9 March 2023Read moreProviding Heathrow Airport with data, skills and managed service
Read how data played an important role in the way the airport responded and operated in a post-pandemic economy.
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LincCase Studies | 1 March 2023Read moreLinc
With nine sheltered accommodation sites across Wales, Linc Cymru strives to create an environment for people to flourish. Through its homes and environments, Linc Cymru contributes to improving its clients’ quality of life.
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Boosting Virgin Money’s customer acquisition from 5% to 34%Case Studies | 19 December 2022Read moreBoosting Virgin Money’s customer acquisition from 5% to 34%
With over 6.4 million customers and structured around three divisions – personal, mortgages and business – Virgin Money offers a full range of products and services for consumers and small and medium-sized businesses.
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Data becomes the lifeblood of NHS Blood and TransplantCase Studies | 16 October 2022Read moreData becomes the lifeblood of NHS Blood and Transplant
Telefónica Tech implements a self-service data platform to improve blood, organ and stem cell donation and supply
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BMI and Telefónica Tech’s Joint Partnership Supports the Circular EconomyCase Studies | 10 October 2022Read moreBMI and Telefónica Tech’s Joint Partnership Supports the Circular Economy
How BMI and Telefónica Tech reduced 1M Kg of CO2 emissions and saved 6,000 Kg of e-waste from being sent to landfill.
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Global Engineering Organisation Rolls Out Modern Data Warehouse DeploymentCase Studies | 30 August 2022Read moreGlobal Engineering Organisation Rolls Out Modern Data Warehouse Deployment
Discover how a Global Engineering organization streamlined its operations with a Modern Data Warehouse deployment, integrating ERP, CRM, and BI on Microsoft Azure for cost-effective, agile, and accurate reporting. Learn key outcomes and best practices from this successful implementation.
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GLA Power Platform: Automating Starters Movers and LeaversCase Studies | 19 May 2022Read moreGLA Power Platform: Automating Starters Movers and Leavers
Read how the GLA automated their Starters, Movers, and Leavers process with the help of Telefónica Tech and Microsoft Power Platforms.
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Katoni EngineeringCase Studies | 19 April 2022Read moreKatoni Engineering
From an audit and client point of view, the solution is best in class and an industry exemplar. From Katoni’s point of view, I have seen the tools both increase compliance and productivity.
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ALBA – Creative ScotlandCase Studies | 16 March 2022Read moreALBA – Creative Scotland
With the support of Telefónica Tech, Creative Scotland was able to harness Microsoft Dynamics 365, Power Platform and Azure to deliver emergency funding awards totalling more than £100 million, ensuring the survival of many creative industries in Scotland.
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Scottish Wildlife TrustCase Studies | 19 December 2021Read moreScottish Wildlife Trust
The corporate team has seen a huge time saving from the Education and Event app, with the time spent gathering, reconciling and cleaning data previously taking one day, to report generation now taking a matter of minutes. The standardisation of the data has improved data accuracy and given the management team more confidence in their reporting.
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Martin Currie Investment ManagementCase Studies | 17 December 2021Read moreMartin Currie Investment Management
Dynamics 365 has become a central repository for Ultimate Finance’s customer information. They previously didn’t have that visibility as it was spread across different systems. CRM now truly sits at the heart of our customer journey.
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Evergreen Azure Virtual Desktop Leaves Blood Cancer Charity with Cash in the BankCase Studies | 15 December 2021Read moreEvergreen Azure Virtual Desktop Leaves Blood Cancer Charity with Cash in the Bank
Anthony Nolan Case Study. How Azure Virtual Desktop helped employees to work securely from home, and helped the charity save valuable funds.
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Streamlining the Patient Journey for Belfast Health and Social Care TrustCase Studies | 1 December 2021Read moreStreamlining the Patient Journey for Belfast Health and Social Care Trust
How Inpatient Care Flow software helped Belfast Health and Social Care Trust to better manage the patient journey.
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LinkLivingCase Studies | 30 November 2021Read moreLinkLiving
The new system was implemented on time, is fully operational, and since go-live, has effectively and accurately processed hundreds of millions of pounds.
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Responding to Urgent Priorities while Pushing Ahead with TransformationCase Studies | 5 November 2021Read moreResponding to Urgent Priorities while Pushing Ahead with Transformation
Partnering with Telefónica Tech for a fully Managed Service, has delivered the reliability for 11,000 staff to work more efficiently in this NHS foundation trust
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Enhancing Customer Service with Power BI for UK Car DealershipCase Studies | 11 August 2021Read moreEnhancing Customer Service with Power BI for UK Car Dealership
With the help of Power BI and actionable insights, this Motor Sales Group successfully reduced customer call wait times. Read our Case Study.
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King’s College London explore how Data Science can help to predict Student WithdrawalsCase Studies | 29 July 2021Read moreKing’s College London explore how Data Science can help to predict Student Withdrawals
An innovative pilot project confirms the transformational impact of an Azure-based data lake and machine learning on predicting potential student course withdrawals.
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AwayResortsCase Studies | 29 July 2021Read moreAwayResorts
AwayResorts harness data to improve holidays and homes
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Stanlow TerminalsCase Studies | 19 July 2021Read moreStanlow Terminals
Everything ran completely to plan. I could not fault the team at Telefónica Tech they were a pleasure to work with, especially with the project being delivered remotely due to Covid-19.
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Teams Becomes Virtual War-RoomCase Studies | 9 July 2021Read moreTeams Becomes Virtual War-Room
Microsoft Teams became a critical communications and planning tool for Guys and St Thomas Hospital, London to help tackle the coronavirus pandemic
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Ultimate Finance | Single customer view drives digital business strategyCase Studies | 19 May 2021Read moreUltimate Finance | Single customer view drives digital business strategy
Dynamics 365 has become a central repository for Ultimate Finance’s customer information. They previously didn’t have that visibility as it was spread across different systems. CRM now truly sits at the heart of our customer journey.
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Telefonica Tech collaborates with a leading UK Pension Fund to connect middle and back office functions and automate key legal and risk processes.Case Studies | 5 April 2021Read moreTelefonica Tech collaborates with a leading UK Pension Fund to connect middle and back office functions and automate key legal and risk processes.
The legal team are now able to make use of Dynamics 365 to track case progression, along with external lawyer quotes, time entries and estimate vs actual costs. This functionality was made possible with the Microsoft Dynamics 365 Customer Service module, utilising a custom-built legal team model-driven Power App along with a customised customer self-service Canvas App Portal.
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Well-Safe Solutions optimise its human resources programmes with Dynamics 365 Human ResourcesCase Studies | 19 March 2021Read moreWell-Safe Solutions optimise its human resources programmes with Dynamics 365 Human Resources
Dynamics 365 Human Resources has empowered our business as we approach 200 employees. Our employees now use the Self Service functionality to access their profiles, performance journals, goal setting and time off requests.
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Evolving Flexible Working for PPL PRSCase Studies | 22 January 2021Read moreEvolving Flexible Working for PPL PRSRead more
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Disaster Recovery for TaytoCase Studies | 21 January 2021Read moreDisaster Recovery for TaytoRead more
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Progressive Building Society Chooses Managed Service to Improve Delivery of IT Operations in Order to Focus on Customer NeedsCase Studies | 21 January 2021Read moreProgressive Building Society Chooses Managed Service to Improve Delivery of IT Operations in Order to Focus on Customer NeedsRead more
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Saving 40% CAPEX for the NHSCase Studies | 19 January 2021Read moreSaving 40% CAPEX for the NHS
With the help of a Hybrid cloud, Luton and Dunstable Hospital has created a blueprint for other areas of the NHS to follow
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Katoni EngineeringCase Studies | 19 December 2020Read moreKatoni Engineering
Healthcare Financial Management Association (HFMA) is a charity and the leading membership organisation for healthcare financial management professionals in the UK.
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Queens University Belfast Expand Exchange Infrastructure for Students to Microsoft 365 Private CloudCase Studies | 30 November 2020Read moreQueens University Belfast Expand Exchange Infrastructure for Students to Microsoft 365 Private CloudRead more
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Virgin Money boosts credit turnover and gains 3,173 working days with Dynamics 365 SalesCase Studies | 5 November 2020Read moreVirgin Money boosts credit turnover and gains 3,173 working days with Dynamics 365 Sales
Implementing Dynamics 365 within Business Direct Small Business Banking has driven increased opportunity identification and boosted sales. Replacing multiple Excel trackers with a Dynamics based CRM system created time efficiencies and vastly improved customer engagement tracking.
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Delivering Managed, Secure Wi-Fi Access Across the UK for Village Hotel ClubCase Studies | 7 September 2020Read moreDelivering Managed, Secure Wi-Fi Access Across the UK for Village Hotel ClubRead more
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AscoCase Studies | 19 July 2020Read moreAsco
ASCO has enjoyed a very positive relationship with Telefónica Tech over the last 5 years and I have worked with some of their key staff in previous roles before.
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Making Business Travel Seamless in AzureCase Studies | 20 January 2020Read moreMaking Business Travel Seamless in Azure
Moving to Azure has allowed this global travel mangement organisation to expand all over the world without ramping up their IT budget.
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Creating a Modern Workplace on AzureCase Studies | 20 January 2020Read moreCreating a Modern Workplace on Azure
By creating a modern workplace PRS for Music and PPL have transformed their customer experience in the Cloud and getting the right music licence is simpler.
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IT Resilience for Complex Construction ProjectsCase Studies | 1 January 2020Read moreIT Resilience for Complex Construction Projects
With the help of our UK Managed Services, leading construction compay Morgan Sindall, paved the way for digital transformation
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Citrix on Azure Builds Strong Foundation for Guide DogsCase Studies | 8 November 2019Read moreCitrix on Azure Builds Strong Foundation for Guide Dogs
Listen to the CIO of Guide Dogs discuss some of his biggest Hybrid IT challenges they are facing and how we are helpoing overcome them
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Collaborating Globally in the Cloud with O365Case Studies | 4 May 2019Read moreCollaborating Globally in the Cloud with O365
With the help of our O365 migration, global teams at Oxford Instruments now work more closely than ever before. Read our Case Study.
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Gatwick Passenger Experience Takes Off with Faster Wi-FiCase Studies | 23 April 2019Read moreGatwick Passenger Experience Takes Off with Faster Wi-Fi
How we helped this leading UK passenger hub deliver a seamless travel experience for millions of customers using Aruba Network technology
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Milton Keynes University HospitalCase Studies | 19 April 2019Read moreMilton Keynes University Hospital
The data analytics applications and infrastructure at Milton Keynes University Hospital had to be updated to meet changing demands from a highly data literate staff and to safely move the trust out of a set of ageing applications and infrastructure.
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Making Retail Inspirational with IoTCase Studies | 28 March 2019Read moreMaking Retail Inspirational with IoT
Read how our International Projects helped deliver an IoT Retail solution to improve insight and the customer experience around the world
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Hybrid Cloud Fuels Growth for Legal FirmCase Studies | 4 March 2019Read moreHybrid Cloud Fuels Growth for Legal Firm
Read how legal firm Moore Blatch used a Hybrid Cloud solution to immediately improve stability and performance, paving the way for growth and innovation.
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Faster Data for Smarter InvestingCase Studies | 28 February 2019Read moreFaster Data for Smarter Investing
This Flash Data Storage Solution helped an online trading platform signficantly speed up backup and gave per second visibility on storage performance
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Helping a Wholesaler Achieve 80% Faster ProcessingCase Studies | 8 February 2019Read moreHelping a Wholesaler Achieve 80% Faster Processing
With the help of our Managed Services Solution leading distribution whoesaler FPS, dramatically improved operations and order processing speed.
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Scaling with Demand: 70 New Customers in 3 YearsCase Studies | 11 January 2019Read moreScaling with Demand: 70 New Customers in 3 Years
Learn how ERP Software Provider Kerridge successfully scaled up using private cloud hosting to win 70 new customers in 3 years
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Creating a Financial Services Workplace of the FutureCase Studies | 2 January 2019Read moreCreating a Financial Services Workplace of the Future
Read how Momentum Finance created a digital workplace solution with the help of a high speed network and the latest AV technology.
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Helping Hyde Housing Understand the Value of CloudCase Studies | 20 December 2018Read moreHelping Hyde Housing Understand the Value of Cloud
How our UK Managed Services Solution, helped Hyde Housing understand how to move to a cloud-first approach and pave the way for innovation
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IT Services Giant Expands Global BusinessCase Studies | 22 November 2018Read moreIT Services Giant Expands Global Business
Read how our Global IT services team helped this tehnology services company build their customer base in several different countries around the world.
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Flexible Network Design Makes Sharing Ideas SimpleCase Studies | 31 October 2018Read moreFlexible Network Design Makes Sharing Ideas Simple
Our network design made collaboration so much easier for this global manufacturer. Now blurry video calls and awkward pauses in presentations are history.
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Streamlined Office Design for Chinese News PublisherCase Studies | 10 October 2018Read moreStreamlined Office Design for Chinese News Publisher
A digital workplace helped news teams and colleagues based all over the world communicate more easily at global news publisher, China Daily
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AberlourCase Studies | 2 August 2018Read moreAberlour
Aberlour is a leading children’s charity in Scotland with a history spanning over 140 years. The charity provides a range of services, support and advice for vulnerable children, young people and families in Scotland.
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GirlguidingCase Studies | 31 July 2018Read moreGirlguiding
Girlguiding is the leading charity for girls and young women in the UK with over 540,000 members and 100,000 volunteers.
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AMI Case StudyCase Studies | 17 July 2018Read moreAMI Case Study
AMI is now in a solid position to evolve it’s platform and provide continuous improvements to it’s users. AMI are expanding their use of Dynamics 365 into the rest of the business.
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AscoCase Studies | 19 July 2017Read moreAsco
ASCO is a leading international oilfield support services company providing logistics and supply base management services, primarily to the Offshore Oil and Gas industry.
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