Pressures include the need to reduce costs, empower employees, reinvent high street spaces, and build customer loyalty. Customer experience is critical. It must be seamless, personalised, and immediate.
Physical stores are key to successful unified retail commerce. These fulfilment hubs are crucial to delivering a profitable, seamless customer experience. This is where frontline workers, digital technology and customers meet. Where technology can maximise efficiency and effectiveness to deliver real-time value.
Retail organisations need to replace outdated processes and legacy technology and transform to a digital business that can survive and thrive. Deliver a pleasurable, valuable shopping experience, both online and in the real world, through innovation.
Proper use of advanced analytics and AI enables retail to put the customer at the heart of everything. Understand market trends and challenges, as well as what customers want, and move away from traditional production and sales models, to meet these ever-changing demands.
Consumer attitudes are shifting away from cheaper, fast fashion and mass production models to more sustainable, environmentally aware modes of shopping. Customers care more about where products come from, how they are sourced and made, and what the supply chain is. Traceability is a critical capability required to deliver on climate promises & achieve science-based targets to reduce emissions.
The pandemic has shown physical shops are still needed but their role has been transformed to support and enhance the omni-channel experience. A high street presence is part of a wider range of hybrid activities. It needs the right IT infrastructure and digital services to manage operational risks, meet the ever-changing needs of the market and to deliver a seamless customer experience.
Just as the role of the high street is changing, so is the scope and complexity of digital channels to increase sales, profit margins and customer engagement. The aim is to put the customer at the centre of your retail strategy; to create a true omni-channel shopping experience. This requires breaking the siloes between the physical and digital, establishing the store as a digital touch point, and streamlining data management.
A successful supply chain needs to be connected, seamless and ‘just in time’, but achieving this is a major challenge. Real world events and disruptions, along with legacy systems, can seriously impact delivery and growth. Retailers need agile systems that analyse stock and inventory in real-time, predict demand, and decrease stock shortages at critical moments.
The retail sector has been badly hit by labour shortages, continued supply chain challenges and the impact of high inflation. An empowered, enabled, and connected workforce increases productivity and delivers a better experience for employees and customers.
Using technology to deliver efficiencies across organisations is essential to meet the ever-changing demands of customers and employees. Reducing waste in terms of time, money, materials, and energy. Enabling retailers to retain their existing customer base and engage with a new generation of consumers who are digital first, socially engaged and focused on sustainability.
The modern workplace no longer needs to be tied to physical desktops and traditional office hours. Yet as well as the opportunity of working whenever and wherever, this development can lead to some real challenges in enabling your users to collaborate frictionlessly and remain engaged, while maintaining the security of your applications and data.
Telefónica Tech UK&I is a Managed Security Services Provider (MSSP) with a heritage in managed services, and expertise across all cybersecurity solutions and the threat landscape.
Telefónica Tech helped transform the digital employee experience (DEX) for hospital staff through smart, proactive device improvements that drove productivity and mitigated disruptions—empowering clinical staff to spend more time with patients. Gaining visibility across the IT estate enabled data-driven decisions that enhanced logon speed, informed cost-cutting through app decommissioning, and empowered refined workflows.
The implementation of Dynamics 365 CE brought significant improvements in efficiency and effectiveness for UK Sport. Key functionalities, such as the notes feature and sport trackers, played pivotal roles in facilitating greater knowledge capture and sharing among team members. This streamlined approach to knowledge management has not only improved internal and external collaboration but has also ensured that valuable insights and updates are readily accessible to relevant internal stakeholders.
The rising public awareness of AI following the release of ChatGPT has increased interest in the potential of AI across AtkinsRéalis, from the CEO to project managers, Offer says. AtkinsRéalis is now considering how to adopt the Pilot into production across the business.
Explore how Mizaic uses Telefónica Tech's Azure Landing Zone to enhance the reliability and scalability of their Electronic Document Management System, supporting the NHS's paperless initiative and digital maturity
Notable benefits have included quicker membership onboarding and streamlined payment processes. Amie Retallick says, “With access to improved data integrity and automated updates we have found that our member engagement has significantly improved due to our newfound 360-degree view of their data.”
The implementation of Dynamics 365 Customer Service has significantly improved IPSA’s ability to maintain high-quality interactions with its customers, particularly MPs and their staff.
Learn how the UK’s largest and busiest airport has become a truly data-driven organisation and is striving to provide the best passenger experience in the world.
Discover how a global travel firm scaled from on-premises to Azure for enhanced resilience and global scalability.
Read how this leading NHS Trust embarked on a crucial transition from on-premises infrastructure to a more scalable and resilient solution in Azure.
Simplyhealth has modernised its data and analytics technology. The health insurance business has begun to use data science to improve customer retention following an Telefónica Tech-led implementation of a Microsoft Azure data stack and data science skills development programme.
Read how a rapid SIEM implementation improved visibility of security to protect a leading UK charity.
Read how the implementation of the Power App and a Power BI report for the GLA drastically improved the post approval process.
Managed hosting delivered the reliability needed by CliniSys, a leading supplier, of Laboratory Information Management systems.
Scaling Securely Across 40 Regions with Azure Virtual Desktop. To grow its operations in 40 countries, BMI needed a way to provide scalable, secure systems access for its partner eco-system and workforce around the world.
Taking Healthcare Technology Infrastructure to a New Strategic Level to Free Up Clinical Time
Smart Works is a UK registered charity that provides high quality interview clothes, styling advice and interview training to women in need. Smart Works gives women the confidence, the self-belief and the practical tools they require to succeed at interview and start a new chapter of their life.
Read how data played an important role in the way the airport responded and operated in a post-pandemic economy.
With nine sheltered accommodation sites across Wales, Linc Cymru strives to create an environment for people to flourish. Through its homes and environments, Linc Cymru contributes to improving its clients’ quality of life.
With over 6.4 million customers and structured around three divisions – personal, mortgages and business – Virgin Money offers a full range of products and services for consumers and small and medium-sized businesses.
Telefónica Tech implements a self-service data platform to improve blood, organ and stem cell donation and supply
How BMI and Telefónica Tech reduced 1M Kg of CO2 emissions and saved 6,000 Kg of e-waste from being sent to landfill.
Discover how a Global Engineering organization streamlined its operations with a Modern Data Warehouse deployment, integrating ERP, CRM, and BI on Microsoft Azure for cost-effective, agile, and accurate reporting. Learn key outcomes and best practices from this successful implementation.
Read how the GLA automated their Starters, Movers, and Leavers process with the help of Telefónica Tech and Microsoft Power Platforms.
From an audit and client point of view, the solution is best in class and an industry exemplar. From Katoni’s point of view, I have seen the tools both increase compliance and productivity.
With the support of Telefónica Tech, Creative Scotland was able to harness Microsoft Dynamics 365, Power Platform and Azure to deliver emergency funding awards totalling more than £100 million, ensuring the survival of many creative industries in Scotland.
The corporate team has seen a huge time saving from the Education and Event app, with the time spent gathering, reconciling and cleaning data previously taking one day, to report generation now taking a matter of minutes. The standardisation of the data has improved data accuracy and given the management team more confidence in their reporting.
Dynamics 365 has become a central repository for Ultimate Finance’s customer information. They previously didn’t have that visibility as it was spread across different systems. CRM now truly sits at the heart of our customer journey.
Anthony Nolan Case Study. How Azure Virtual Desktop helped employees to work securely from home, and helped the charity save valuable funds.
How Inpatient Care Flow software helped Belfast Health and Social Care Trust to better manage the patient journey.
The new system was implemented on time, is fully operational, and since go-live, has effectively and accurately processed hundreds of millions of pounds.
Partnering with Telefónica Tech for a fully Managed Service, has delivered the reliability for 11,000 staff to work more efficiently in this NHS foundation trust
With the help of Power BI and actionable insights, this Motor Sales Group successfully reduced customer call wait times. Read our Case Study.
An innovative pilot project confirms the transformational impact of an Azure-based data lake and machine learning on predicting potential student course withdrawals.
AwayResorts harness data to improve holidays and homes
Everything ran completely to plan. I could not fault the team at Telefónica Tech they were a pleasure to work with, especially with the project being delivered remotely due to Covid-19.
Microsoft Teams became a critical communications and planning tool for Guys and St Thomas Hospital, London to help tackle the coronavirus pandemic
Dynamics 365 has become a central repository for Ultimate Finance’s customer information. They previously didn’t have that visibility as it was spread across different systems. CRM now truly sits at the heart of our customer journey.
The legal team are now able to make use of Dynamics 365 to track case progression, along with external lawyer quotes, time entries and estimate vs actual costs. This functionality was made possible with the Microsoft Dynamics 365 Customer Service module, utilising a custom-built legal team model-driven Power App along with a customised customer self-service Canvas App Portal.
Dynamics 365 Human Resources has empowered our business as we approach 200 employees. Our employees now use the Self Service functionality to access their profiles, performance journals, goal setting and time off requests.
With the help of a Hybrid cloud, Luton and Dunstable Hospital has created a blueprint for other areas of the NHS to follow
Healthcare Financial Management Association (HFMA) is a charity and the leading membership organisation for healthcare financial management professionals in the UK.
Implementing Dynamics 365 within Business Direct Small Business Banking has driven increased opportunity identification and boosted sales. Replacing multiple Excel trackers with a Dynamics based CRM system created time efficiencies and vastly improved customer engagement tracking.
ASCO has enjoyed a very positive relationship with Telefónica Tech over the last 5 years and I have worked with some of their key staff in previous roles before.
Moving to Azure has allowed this global travel mangement organisation to expand all over the world without ramping up their IT budget.
By creating a modern workplace PRS for Music and PPL have transformed their customer experience in the Cloud and getting the right music licence is simpler.
With the help of our UK Managed Services, leading construction compay Morgan Sindall, paved the way for digital transformation
Listen to the CIO of Guide Dogs discuss some of his biggest Hybrid IT challenges they are facing and how we are helpoing overcome them
With the help of our O365 migration, global teams at Oxford Instruments now work more closely than ever before. Read our Case Study.
How we helped this leading UK passenger hub deliver a seamless travel experience for millions of customers using Aruba Network technology
The data analytics applications and infrastructure at Milton Keynes University Hospital had to be updated to meet changing demands from a highly data literate staff and to safely move the trust out of a set of ageing applications and infrastructure.
Read how our International Projects helped deliver an IoT Retail solution to improve insight and the customer experience around the world
Read how legal firm Moore Blatch used a Hybrid Cloud solution to immediately improve stability and performance, paving the way for growth and innovation.
This Flash Data Storage Solution helped an online trading platform signficantly speed up backup and gave per second visibility on storage performance
With the help of our Managed Services Solution leading distribution whoesaler FPS, dramatically improved operations and order processing speed.
Learn how ERP Software Provider Kerridge successfully scaled up using private cloud hosting to win 70 new customers in 3 years
Read how Momentum Finance created a digital workplace solution with the help of a high speed network and the latest AV technology.
How our UK Managed Services Solution, helped Hyde Housing understand how to move to a cloud-first approach and pave the way for innovation
Read how our Global IT services team helped this tehnology services company build their customer base in several different countries around the world.
Our network design made collaboration so much easier for this global manufacturer. Now blurry video calls and awkward pauses in presentations are history.
A digital workplace helped news teams and colleagues based all over the world communicate more easily at global news publisher, China Daily
Aberlour is a leading children’s charity in Scotland with a history spanning over 140 years. The charity provides a range of services, support and advice for vulnerable children, young people and families in Scotland.
Girlguiding is the leading charity for girls and young women in the UK with over 540,000 members and 100,000 volunteers.
AMI is now in a solid position to evolve it’s platform and provide continuous improvements to it’s users. AMI are expanding their use of Dynamics 365 into the rest of the business.
ASCO is a leading international oilfield support services company providing logistics and supply base management services, primarily to the Offshore Oil and Gas industry.
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