Digital Employee Experience Transformation for NHS Trust

NHS Trust Digital Employee Experience Transformation

Case Studies | 16 October 2024

About the Customer

Driving productity and mitigating disruption

Telefónica Tech helped transform the digital employee experience (DEX) for hospital staff through smart, proactive device improvements that drove productivity and mitigated disruptions – empowering clinical staff to spend more time with patients. Gaining visibility across the IT estate enabled data-driven decisions that enhanced logon speed, informed cost-cutting through app decommissioning, and empowered refined workflows.

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The Challenge

Improving Digital Employee Experience

In the busy landscape of NHS healthcare, every second counts. Telefónica Tech’s team oversees IT operations across a vast network of over 16,000 staff and multiple sites, making seamless digital experiences vitally important. Disruptions in IT performance directly impact the delivery of critical services. To stay ahead of IT issues and maintain smooth clinical workflows, the team adopted digital employee experience (DEX) software.

“Companies with advanced IT visibility report a 50% reduction in downtime and a 60% faster resolution of IT issues”. (Forrester)

The Solution

Implementing DEX for the NHS Trust

Telefónica Tech implemented Digital Employee Experience (DEX) software to proactively manage and optimise the NHS Trust’s IT environment. This involved:

Real-Time IT Visibility: Using the DEX platform, Telefónica Tech gained a comprehensive view of the NHS Trust’s entire IT estate. This visibility enabled the team to identify bottlenecks and issues, such as long logon times, slow-running applications, and underperforming devices.

Proactive Device Optimisation: Telefónica Tech applied automated fixes to common problems like low disk space and software crashes, preventing these issues from causing downtime. For instance, automatic detection of issues with Outlook’s offline storage table (OST) files allowed remote resolution without needing to manually access each device.

Licence and Application Optimisation: The DEX software also identified unused applications, which were decommissioned to save costs and streamline performance. This optimisation of software licences allowed the NHS Trust to reinvest in critical areas without budget waste.