What is Dynamics 365 Commerce?

Microsoft Dynamics 365 Commerce, previously known as Dynamics 365 Retail, is an omnichannel e-commerce solution that helps retailers to deliver personalised, seamless shopping experiences across physical and digital channels.

 

D365 Commerce provides retailers with a modern, flexible and cloud-based retail solution across the web, physical stores, and call centre channels that help them to be more agile, build lasting customer relationships and stand out in an ever-competitive and turbulent landscape, crucial for survival in today’s world.

Frequently Asked Questions

Dynamics 365 Commerce, previously known as Dynamics 365 Retail, is a cloud-based omnichannel commerce solution. Dynamics 365 Commerce enables you to build brand loyalty through personalised customer engagements, increase revenue with improved employee productivity, optimise operations to reduce costs and ultimately deliver better business outcomes.

Dynamics 365 Commerce is for organisations that wish to maintain a modern, flexible and cloud-based retail solution across the web, physical stores and call centre channels. The solution helps you to be more agile, build lasting customer relationships and stand out in an ever competitive and turbulent landscape.

 

Whether your primary shopping channel is through physical spaces or online stores, Dynamics 365 Commerce offers a unified shopping experience. It allows you to pursue an omnichannel approach and adopt modern tools and insights to close the gap between online and offline channels.

Gives you the ability to engage with customers across different channels:

• Builds brand loyalty and exceeds customer expectations
• Provides everything needed to build and run digital commerce
• Enables AI-driven intelligent commerce
• Modernises retail store and streamlines operations.

Dynamics 365 Commerce delivers frictionless engagement across physical and digital channels with a single retail platform, allowing your customers to purchase when, how and where they want on any device.

 

The key functionalities available in Dynamics 365 Commerce are:

• Connected e-commerce platform
• Online stores for B2C and B2B
• Call centre channels
• Content management system and digital asset management
• Pricing and promotion management
• Loyalty programmes
• Centralised inventory management
• Optimal inventory-level maintenance
• Order management and fulfilment
• Streamlined daily tasks
• Integration with Microsoft 365 and Microsoft Teams.

To find out more, contact us here.

Moving from on-premises solutions to the cloud can be daunting. Our team of expert Consultants and Project Managers will evaluate your requirements and choose the best solution and approach for your migration, minimising risk to your organisation. Get in touch to discuss these concerns.

Deliver seamless commerce with a complete omnichannel solution from Dynamics 365 Commerce

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Microsoft Dynamics 365 for Commerce

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