What is Dynamics 365 Commerce?

Microsoft Dynamics 365 Commerce, previously known as Dynamics 365 Retail, is an omnichannel e-commerce solution that helps retailers to deliver personalised, seamless shopping experiences across physical and digital channels.

 

D365 Commerce provides retailers with a modern, flexible and cloud-based retail solution across the web, physical stores, and call centre channels that help them to be more agile, build lasting customer relationships and stand out in an ever-competitive and turbulent landscape, crucial for survival in today’s world.

Dynamics 365 Commerce Benefits

  • Engage customers across channels

    Give your customers unified shopping experiences, enabling them to purchase when, how, and where they want, on any device, by delivering a frictionless and consistent engagement across online and offline channels.

  • Build loyalty and exceed expectations

    See a comprehensive view of each customer on a unified commerce platform, respond to their needs at every level of engagement, and foster lasting relationships through intelligent tools that strengthen your brand.

  • Get everything to build and run digital commerce

    Grow your business with an end-to-end commerce solution that scales to your needs across both traditional e-commerce and emerging channels.

  • Streamline and optimise your retail operations

    Create personalised, friction-free commerce experiences and integrated, optimised back-office operations through ingrained and pervasive AI and machine learning.

  • Get the flexibility and security you need

    Meet your operational requirements with flexible deployment options along with a configurable and scalable platform that adheres to global compliance and security standards.

Engage customers across channels
Build loyalty and exceed expectations
Get everything to build and run digital commerce
Streamline and optimise your retail operations
Get the flexibility and security you need

Frequently Asked Questions

Dynamics 365 Commerce, previously known as Dynamics 365 Retail, is a cloud-based omnichannel commerce solution. Dynamics 365 Commerce enables you to build brand loyalty through personalised customer engagements, increase revenue with improved employee productivity, optimise operations to reduce costs and ultimately deliver better business outcomes.

Dynamics 365 Commerce is for organisations that wish to maintain a modern, flexible and cloud-based retail solution across the web, physical stores and call centre channels. The solution helps you to be more agile, build lasting customer relationships and stand out in an ever competitive and turbulent landscape.

 

Whether your primary shopping channel is through physical spaces or online stores, Dynamics 365 Commerce offers a unified shopping experience. It allows you to pursue an omnichannel approach and adopt modern tools and insights to close the gap between online and offline channels.

Gives you the ability to engage with customers across different channels:

• Builds brand loyalty and exceeds customer expectations
• Provides everything needed to build and run digital commerce
• Enables AI-driven intelligent commerce
• Modernises retail store and streamlines operations.

Dynamics 365 Commerce delivers frictionless engagement across physical and digital channels with a single retail platform, allowing your customers to purchase when, how and where they want on any device.

 

The key functionalities available in Dynamics 365 Commerce are:

• Connected e-commerce platform
• Online stores for B2C and B2B
• Call centre channels
• Content management system and digital asset management
• Pricing and promotion management
• Loyalty programmes
• Centralised inventory management
• Optimal inventory-level maintenance
• Order management and fulfilment
• Streamlined daily tasks
• Integration with Microsoft 365 and Microsoft Teams.

To find out more, contact us here.

Moving from on-premises solutions to the cloud can be daunting. Our team of expert Consultants and Project Managers will evaluate your requirements and choose the best solution and approach for your migration, minimising risk to your organisation. Get in touch to discuss these concerns.

Katoni Engineering

  • “

    Since the implementation of Dynamics 365 Business Central, our external auditors have commended our new business management processes with elements of these systems being given industry exemplar status by auditors. More importantly, our customers like the systems and we are using them to save money and make better decisions.”

    General Manager

    Katoni Engineering

Deliver seamless commerce with a complete omnichannel solution from Dynamics 365 Commerce

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Microsoft Dynamics 365 for Commerce

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