Customised, process-driven and expertly delivered services. Managed Services are designed to improve delivery of your IT operations while reducing costs.

For some companies, IT systems managed in-house can become a burden, tying up resources and incurring additional costs. Other companies may lack the in-house resources and expertise to manage the tasks themselves. In either scenario, outsourcing all or some of your IT management will ease the burden on your IT resources allowing greater flexibility for staff to focus on delivering core business services to your customers.

Having a reliable and efficient IT infrastructure is critical to maximising staff productivity, increasing revenues, adhering to legislative requirements, and ultimately delivering profitable goods and services to your clients.

Managing IT infrastructures requires specialist skills, covering a broad range of technical and professional disciplines. We solve this business challenge for both public and private sector organisations by providing flexible, professional, and tailored IT Managed Services – in a nutshell, we run your IT so you can run your business.

All our services are underpinned by our expertise in systems management, monitoring and support. What differentiates us is the way we deliver those services and tailor them to specific customer requirements every time.

We work with you and will evaluate your needs to allow us to become an extension of your team and remove the headache of the day to day management of your IT system. We know how to help create a strategy that will align with your overall arching business goals and enable your workforce by delivering, monitoring and maintaining the applications and workloads they need, where and when they need them.

BENEFITS & OUTCOMES

Does your in-house team have the ability to support the breadth of technologies that your business relies on and are they fully supported around the clock?

Managing your infrastructure is an important part of IT operations but as a busy team you have to strike the right balance between supporting business as usual and delivering innovative new services. Our Managed Services teams could be an extension of your IT operations, a dependable partner, who can monitor your services and assist or resolve issues if required.

If a digital transformation involving cloud is part of your strategy we have extensive Managed Service experience that will help. We can offer you a scalable, customisable cloud design that fits your business needs by using our expert experience in systems management to identify which solution will add value to your business. By doing so, you will have a platform to adapt to the ever-changing digital world.

Through our tailored and scalable services we are able to help you work towards reducing your business’s operational and capital costs, while controlling your IT spend. This gives you a completely customised and process driven service allowing you maximum flexibility depending on the needs of your business.

We work with you and will evaluate your needs to allow us to become an extension of your team and remove the headache of the day to day management of your IT system. We know how to help create a strategy that will align with your overall arching business goals and enable your workforce by delivering, monitoring and maintaining the applications and workloads they need, where and when they need them.

Our team has a broad skill set and importantly, are long standing and experts in their field, so have the experience to confidently deal with a wide range of situations and issues.

HOW WE HELP

Our managed services are underpinned by world-leading technology. We ensure your services are delivered using the latest software and hardware but without the headache for your business of upgrading or upskilling to achieve this.

Our wholly owned UK data centres exceed the industry’s security and compliance standards and meet ISO best practices. Our internal security team keeps our customers safe from attack whilst our compliance team keeps you fully compliant. All of which de-risks IT across your organisation. We have Government OFFICIAL status and are an HSCN and G-Cloud supplier.

Our comprehensive suite of hosted and cloud services include cloud brokerage, a range of ‘as a Service’ offerings, Security services, and Systems management & monitoring.

Whether you’re upgrading from a legacy system, want to improve your managed service for existing infrastructure, or transforming your business with new technology, our Managed IT Services Team is here to help you achieve this.

Our Backup as a service platform delivers a robust latest generation backup architecture to deliver data protection services.

Disaster Recovery is on the top of most businesses technology agendas and we have made significant investments into a DR as a service platform that protects business critical workloads with ultra-low RPO and RTO returns.

For our full service catalogue and to understand how we can help, please get in touch.

Our Fast Support services are available for customers with Microsoft 365 or Azure. Aimed at helping organisations that are struggling with time and resources to deliver quick, expert assistance to their internal users. This support service is proactive, scalable and affordable. Giving your organisation direct access to a dedicated team of Microsoft-certified expert analysts 24x7x365 either via our online portal or support line.

Our support services go beyond being a reactive break fix service. They are designed to help customers transform with the innovation Microsoft is bringing to its cloud services, as well as, stay on top of the constant change. We also strive to ensure environments remain optimised and under control, whilst keeping an eye on costs.

We offer 24x7x365 service desk, data centre and technical support services. Underpinned by our Service Management team who deliver continual service improvement to ensure ongoing value to our customers.

  • Our service desk is our central point of contact for co-ordination and escalation. This team of skilled and technically competent analysts has extensive knowledge of multi-vendor technologies.
  • Our data centres provide round-the-clock remote monitoring and management of our customer’s multi-vendor infrastructure.
  • Our Service Management team of expert Service Delivery / Technical Account Managers ensure our customer’s needs are at the heart of everything we do.

We are experts in helping our customers get the most out of software licensing through our Microsoft Cloud Solution Provider Program and On Premises maintenance and support service. We help manage, optimise and renew software licensing to ensure you:

  • Are never over-licenced
  • Only pay for what you use
  • Fully utilise your licence features
  • Benefit from competitive pricing
  • Develop a licensing roadmap for future projects
  • Can access adoption and change management services

FIND OUT MORE ABOUT OUR CSP PROGRAMME

DISCOVER HOW OUR ON PREMISES SUPPORT CAN HELP

Delivering better outcomes
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