Navigating the complexities of business technology has become incredibly challenging for many organisations over the last decade. More and more organisations are choosing a Managed Services model to reduce the strain on their IT staff, letting them focus on strategic growth.
Supporting the evolution
Investment in robust technology provides a fantastic opportunity for organisations to realise operational and financial benefits. However, keeping pace with the constant evolution of these technology solutions can be an ongoing challenge.
For many organisations, issues such as technical debt, ongoing maintenance and evolving requirements mean that maintaining an ageing portfolio of business applications requires specialist skills, covering a broad range of technical and professional disciplines. IT systems that are managed in-house can become a burden, tying up resources and incurring additional costs. For some other organisations, there may simply be a lack of resources and expertise available to manage tasks in-house.
In either scenario, partnering with a Managed Service Provider (MSP) can ease the burden on your teams, allowing greater flexibility for staff to focus on delivering core business services to your customers.
The Telefónica Tech Managed Services experience
Process-driven and expertly delivered, our managed services are designed to fit your needs and improve the delivery and effectiveness of your organisation’s operations, all while reducing costs.
Telefónica Tech’s managed services offering provides a blend of services designed to drive maximum value from your technology investments and your relationship with Telefónica Tech. The services available range from expert support and advice to managing releases, enabling change, data strategy and ensuring you make the best choices regarding management of the application lifecycle.
Incremental is one of the few Microsoft partners with capabilities across the complete Microsoft Cloud, delivering Dynamics 365, Power Platform, Modern Workplace, Cloud, Data and AI solutions. Our ability to support and guide our customers and deliver tailored solutions across such a diverse technology portfolio are just a few of the reasons why Telefónica Tech was selected for the fourth consecutive year for Microsoft Inner Circle membership.
Above: Telefónica Tech’s Microsoft solutions and expertise
The collaborative approach to managed services
Telefónica Tech’s managed services are designed to support customers in different ways. As your trusted partner and advisor, Telefónica Tech provides ongoing technical guidance and support, while assisting you to:
- Develop and deliver on a technology roadmap that aligns with your business goals
- Optimise the technology environment and deliver best value from your investment
- Ensure that full benefit is realised from continually evolving technologies.
Incremental will help create a strategy that aligns with your overall business goals and enable your workforce by supporting, maintaining and managing the solutions we deliver.
The managed services road to success
What to expect from Telefónica Tech’s managed services support:
Incremental provide an IT Infrastructure Library (ITIL) aligned service desk as a central point of contact for coordination and escalation. Telefónica Tech’s team of experienced engineers have extensive knowledge of a diverse range of solutions.
Incremental’s Service Management team of expert Service Delivery and Account Managers ensure your organisation’s needs are at the heart of everything we do.
Support services are available to all Telefónica Tech customers ensuring quick, expert assistance. Telefónica Tech’s support service is proactive, scalable and tiered in such a way to meet your organisation’s requirements at the right price point.
Benefits
Taking a managed service approach can help organisations:
Flex and adapt to a modern digital workplace: Future-proof your business by ensuring features and updates are maintained. Rest easy knowing Telefónica Tech will update your technology for you, leaving you to focus on bigger goals.
Control and save costs: Through our tailored and scalable services, Telefónica Tech can help reduce your organisation’s operational and capital costs, while controlling your IT spend. This facilitates greater flexibility around spend, depending on your organisation’s needs, giving you greater control over your IT budget.
Create an enabled workforce: Partnering with Telefónica Tech as your managed service provider means your employees spend less time on manual processes and can instead focus on working towards bigger business goals and objectives.
Deliver peace of mind: Telefónica Tech’s managed services are underpinned by world-leading technology, ensuring services are delivered without having to upgrade or upskill your employees. As a dependable partner, Telefónica Tech’s managed services team will act as an extension of your IT operations, there to assist and resolve any issues when required.
Next steps
Whether you’re upgrading from a legacy system, want to improve on your existing managed service, or transforming your business with new technology, Telefónica Tech is here to help you. Contact us today.