What is Microsoft Copilot Studio?

Microsoft Copilot Studio, an integral part of Power Platform, encompasses the functionality of the former Power Virtual Agents and ever-evolving conversational AI capabilities to provide a comprehensive AI tool for organisations to fully embrace. Power Virtual Agents’ chatbot features are still in place, they have just moved into the Microsoft Copilot Studio to enable users to benefit from the power of Microsoft Copilot’s conversational AI capabilities. 

 

Microsoft Copilot Studio addresses many of the challenges associated with bot-building. With ease of configuration and the ability to integrate easily with platforms such as Dynamics 365 Customer Service, it allows subject matter experts to develop chatbots to suit their needs and reduces the reliance on developers to build and maintain a chatbot.

WHY CHOOSE COPILOT STUDIO?

  • Empower Your Teams

    Microsoft Copilot Studio enables anyone to easily build AI -powered chat bots without needing any coding.

  • Reduce Costs

    Reduce costs by easily automating common enquiries, at scale, freeing up time for customer service teams to deal with more complex challenges.

  • Improve Customer Satisfaction

    Customers can self-help and resolve their queries quickly, through rich personalised chatbot conversations.

Empower Your Teams
Reduce Costs
Improve Customer Satisfaction

key benefits

This is especially useful for global organisations because agents can be available across all time zones.

 

Generative AI enables chatbots to continuously evolve by learning from data and user feedback 

Rather than hire additional customer service staff to accommodate increasing volumes of enquiries, organisations can create AI-powered virtual agents to respond to low-level inquiries.

By using advanced natural-language models, chatbots can match the appropriate tone, style and intent of the user 

Virtual agents can resolve numerous low-level requests. However, If the virtual agent receives a more complex enquiry it can automatically escalate the request to a live agent, so that the task gets the level of care and attention it deserves.

From qualifying leads to processing incoming service tickets, Power Virtual Agents manages tedious or easily repeated tasks. Doing so both streamlines business processes and enables employees to focus on other more valuable work projects.

Power Virtual Agents: 2 hour demo and briefing

Our Power Virtual Agents demo and briefing highlights the key functionality available in Power Virtual Agents, part of Microsoft Copilot Studio, and demonstrates the areas of most value to your organisation.

An experienced partner you can trust

Telefónica Tech is fully prepared to execute the global deployment of your Microsoft Dynamics 365 implementation.

 

We are a Microsoft Cloud Solutions Partner and Azure Expert MSP. Our Azure Expert MSP status guarantees top-tier Azure services, while our Inner Circle membership reflects our commitment to delivering high-quality solutions. With expertise in Infra and Database Migration to Microsoft Azure, alongside Cloud Solution Provider services and more, we’re your trusted partner for comprehensive IT support.

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