Before the COVID-19 pandemic, Heathrow Airport was the world’s second busiest airport by international passenger numbers and the busiest airport in Europe. Consisting of two runways and four passenger terminals, and a major cargo terminal, Heathrow is the primary hub for British Airways.
With the pandemic leading to global lockdowns and grounding many passenger flights, Heathrow, like most organisations, had to quickly chart a new course – with data playing an important role in the way the airport responded and operated in a post-pandemic economy. Andy Isenman, Head of Technology: Cloud and Data at Heathrow Airport, says the airport has enhanced its data approach to ensure that targets on passenger satisfaction, cargo movements and reducing the environmental impact are met.
Microsoft is a strategic partner to Heathrow Airport, providing the Azure, Power BI, Office365 and Windows 10 platforms. As part of this partnership, Heathrow Airport began the development of the Heathrow Universal Data Lake (HUDL) as the first development towards what today is the Heathrow Insights Platform (HIP). HIP and the partnership with Adatis provide Heathrow Airport with the data and insight to confidently change its business operations in response to the pandemic.