What is Dynamics 365 Field Service

Telefónica Tech provides a full range of solutions for your field service department from upgrade, through to new project implementation and ongoing support. Telefónica Tech can help you to drive value from your investment, empowering your people to deliver customer service in the field.

 

Telefónica Tech is a Microsoft gold partner with extensive experience helping organisations transform their processes with Dynamics 365 Field Service.

 

Dynamics 365 Field Service helps organisations to optimise resources and empowers customer service agents and technicians to be more efficient, all while reducing operational costs. Nurture trust and build customer loyalty by giving technicians and service managers the right tools and the information they need to resolve problems.

Dynamics 365 Field Service Benefits

  • Remotely resolve service issues

    Prevent an influx of service calls by remotely detecting and resolving issues before they happen using the Internet of Things (IoT).

  • Transform field service operations

    Improve fix time rates with hands-free video calling that allows field technicians to share what they see and get immediate help from offsite experts.

  • Optimise resource

    Increase your organisation’s productivity and profits by enabling more appointments per day with optimised routes and assignments. Give technicians real-time customer and job data on their mobile devices, even while offline.

  • Exceed your customers’ expectations

    Allow your customers to be informed and empowered with self-service portals, proactive updates and real-time tracking.

Remotely resolve service issues
Transform field service operations
Optimise resource
Exceed your customers’ expectations

Frequently Asked Questions

Dynamics 365 Field Service is a comprehensive solution for managing field operations, optimising scheduling, and improving service delivery. Its benefits include increased operational efficiency, enhanced customer satisfaction, and reduced costs.

Dynamics 365 Field Service helps to optimise field operations by automating scheduling and dispatching, providing technicians with real-time updates and resources, and enabling proactive maintenance through predictive analytics.

Yes, Dynamics 365 Field Service seamlessly integrates with other Microsoft solutions like Dynamics 365 Sales, Microsoft Teams, and third-party applications, ensuring smooth data flow and collaboration across platforms.

Key features include intelligent scheduling, resource management, mobile access for technicians, customer self-service portals, and IoT capabilities for remote monitoring and predictive maintenance.

Dynamics 365 Field Service utilises AI for predictive maintenance, enabling proactive issue resolution before they occur. IoT sensors collect data from equipment in the field, which is analysed to predict failures and trigger maintenance tasks, ensuring optimal efficiency and minimizing downtime.

Ultimate Finance Case Study

  • “

    “We have massively increased visibility of what is happening across the organisation, allowing us to prioritise better and lead to more exciting possibilities and sales opportunities which is hugely valuable.”

    Andrew Gallery

    CTO, Ultimate Finance

Connected Field Service with Microsoft Dynamics 365

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An experienced partner you can trust

Telefónica Tech helps organisations deliver positive customer experiences. Dynamics 365 Customer Service and Field Service helps organisations to optimise resources and empowers customer service agents and technicians to be more efficient, all while reducing operational costs. Telefónica Tech provides a full range of solutions for your customer service department from upgrade, through to new project implementation and ongoing support

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