What is Dynamics 365 Customer Service?

Dynamics 365 Customer Service is Microsoft’s all-in-one CRM solution for your service team. The cloud solution can help you to optimise end-to-end customer experiences by managing queries, providing proactive case management and delivering powerful insights.

 

Dynamics 365 Customer Service empowers your teams by streamlining data and providing them with the unified technology they need to deliver seamless, personalised customer experiences. 

Dynamics 365 Customer Service Benefits

  • Engage customers across channels

    Give your customers unified shopping experiences, enabling them to purchase when, how, and where they want, on any device, by delivering a frictionless and consistent engagement across online and offline channels.

  • Build loyalty and exceed expectations

    See a comprehensive view of each customer on a unified commerce platform, respond to their needs at every level of engagement, and foster lasting relationships through intelligent tools that strengthen your brand.

  • Get everything to build and run digital commerce

    Grow your business with an end-to-end commerce solution that scales to your needs across both traditional e-commerce and emerging channels.

  • Streamline and optimise your retail operations

    Create personalised, friction-free commerce experiences and integrated, optimised back-office operations through ingrained and pervasive AI and machine learning.

  • Get the flexibility and security you need

    Meet your operational requirements with flexible deployment options along with a configurable and scalable platform that adheres to global compliance and security standards.

Engage customers across channels
Build loyalty and exceed expectations
Get everything to build and run digital commerce
Streamline and optimise your retail operations
Get the flexibility and security you need

Frequently Asked Questions

Dynamics 365 Customer Service is a comprehensive solution that helps businesses to enhance customer relationships by providing efficient support services, personalised interactions, and streamlined processes.

Dynamics 365 Customer Service enables seamless interactions across multiple channels such as email, phone, chat, social media, and more, ensuring consistent and responsive customer support experiences.

Yes, Dynamics 365 Customer Service integrates seamlessly with other Microsoft solutions like Dynamics 365 Sales and Microsoft Teams, allowing for better collaboration, data sharing, and streamlined workflows across departments.

Key features of Dynamics 365 Customer Service include case management, knowledge base management, omnichannel support, service level agreements (SLAs), customer self-service portals, and AI-powered insights for optimising support processes and improving agent productivity.

Dynamics 365 Customer Service leverages data insights and AI technologies to analyse customer interactions, predict service needs, recommend solutions, and automate repetitive tasks, ultimately enhancing customer experiences and satisfaction levels.

Ultimate Finance Case Study

  • “

    “We have massively increased visibility of what is happening across the organisation, allowing us to prioritise better and lead to more exciting possibilities and sales opportunities which is hugely valuable.”

    Andrew Gallery

    CTO, Ultimate Finance

Dynamics 365 Customer Service 2024 Release Wave 1 Highlights

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An experienced partner you can trust

Telefónica Tech is a Microsoft gold partner with extensive experience helping organisations deliver customer engagement with Dynamics 365 Customer Service. We provide a full range of solutions for your customer service teams and can advise on the optimal solution for your requirements. From systems upgrades through to new project implementation and ongoing support, Telefónica Tech helps you to drive value from your investment.

 

With Dynamics 365 Customer Service, we help organisations:

  • Provide a personalised service
  • Proactively and professionally handle case management
  • Empower employees with the right tools
  • Resolve customer issues quickly
  • Operate across multiple devices
  • Reduce operational costs
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