Taking Technology Infrastructure to a New Strategic Level to Free Up Clinical Time​

Oxford University Hospitals (OUH) wanted to make use of the best technology possible to free up clinicians and hospital staff to spend more time with patients and make the most of limited resources. A transformative platform-as-a-service, ServiceNow solution helped the trust to achieve this goal, with efficient, self-serve IT support and a 360-degree view of critical transformation projects.

With Telefonica Tech’s expertise, and the efficiency of the ServiceNow platform OUH is making the best use of technology to help over 12,000 hospital staff devote more time to patient care. 

The Challenge - Maximising Limited Resources

This project sought to improve productivity and time spent with patients at the bedside as well as gain a single view of projects that could help to reduce overall spending and improve speed and efficiencies.


This is a crucial next step in OUH’s transformation journey, building on previous initiatives delivered by Telefónica Tech such as the secure data centre and SD-WAN network, designed to keep patient and clinical data secure.​

Hear from the customer

David Walliker, Chief Digital and Partnerships Officer, Oxford University Hospitals

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Hear from the customer

Matt Harris, Director of Digital Services, Oxford University Hospitals

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The Solution - Streamlined IT Service and Project Management

Telefónica Tech’s experts conducted 18 requirement workshops to carefully align people, processes, and technology for the Platform-as-a-Service (PaaS) model. They migrated data from existing systems, integrated ServiceNow into the hospital’s systems, and set up dashboards and reports to support service delivery/operations and resource management.


To help the internal IT team understand ServiceNow and best practices, Telefónica Tech reviewed and suggested changes to the way OUH worked internally. Finally, they created a train-the-trainer programme consisting of champions and recording training sessions attended by 20-30 people each.

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