The Trust needed an IT partner to manage and support their entire IT service and infrastructure. Their Chief Clinical Information Officer outlined their strategy, “We had a vision for a modern system fit for 21st century medicine, but we knew to try and run this ourselves would be a mistake. Now, we have experts across different domains that the Trust previously didn’t have access to.”
Balancing Transformation with COVID
A mere four months after the Managed IT Service began, COVID struck. This required a rapid response to immediate challenges, while also maintaining the highest level of support across 38 active workstreams and projects. Part of this immediate response included helping to rapidly scale remote working from a capacity of 3,500 to 5,500 users. The rapid switch also required rapidly enabling their team of radiologists to work from home with the same quality of images they would expect on the hospital campus.
Despite the need to tackle urgent COVID priorities, pushing ahead with transformation was important because of the immediate and long-term benefits this would deliver. For example, deploying secure, tap-and-go logins and 550 workstations on wheels, immediately boosted productivity, and helped staff better respond to patient needs. Longer term, the transformation is already driving valuable efficiency savings.