Helping a Wholesaler Achieve 80% Faster Processing

08 Feb 2019 Distribution

The IT platform supporting FPS’ ERP software was under performing. And crucially, their reputation for service excellence and fast despatch was at risk. But by moving to our innovative managed services solution, and by working closely with their ERP software provider, KCS, we have revolutionised performance. Now, customers receive their orders from FPS faster than ever before.

We helped them achieve:


faster order processing


faster stock replenishment


faster e-commerce

the injection of speed needed

Our team of experts set about designing the architecture to give them the higher performance needed. Firstly, a private cloud hosted in our own secure Data Centres provided instant stability. Secondly, we included 22 physical and virtual severs spread across two data centres. So, if there was ever a problem with one Data Centre, systems failover to the second and business continues as normal. Thirdly to inject speed previously lacking we set up a SSD disk and dedicated bandwidth. 

Finally, our technical experts, quickly migrated 5 different applications, across 16 servers to the new platform. And because they completed this in less than 24 hours, there was no disruption to the wider business.

Day-to-day, our robust support service helps to quickly resolve any issues.

Telefónica Tech's expertise and knowledge was second-to-none. It was very reassuring to see the depth and breadth of knowledge.

IT Infrastructure Manager, FPS †

Improving performance without breaking budgets

The results have been impressive. Since moving to the private cloud, compute-heavy reporting processes have reduced from 4 hours to 40 minutes. Previously, this required a systems blackout for 4 hours every night.

Stats are equally impressive across the board. For example, running weekly invoicing used to take 4½ hours, but now takes just 1 hour.

Additionally, replenishing stock is now 10x faster, sales order processing 5x faster and e-commerce transactions a phenomenal 20x faster.

This transformation was only possible with the high-quality project management, planning and teamwork built between FPS, Telefónica Tech and KCS.

  • Invoicing WAS 4½ hours, NOW just 1 hour
  • 80% speed improvement in End of Day processing

Working creatively, we’ve helped FPS come up with a better answer – by significantly improving performance without increasing budget.

managed services solution overview

SaaS ERP delivered via a private cloud

† The customer reference was provided prior to CANCOM in the UK&I becoming Telefónica Tech in the UK&I and the names have been changed for ease of reference.

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