Telefónica Tech helped transform the digital employee experience (DEX) for hospital staff through smart, proactive device improvements that drove productivity and mitigated disruptions—empowering clinical staff to spend more time with patients. Gaining visibility across the IT estate enabled data-driven decisions that enhanced logon speed, informed cost-cutting through app decommissioning, and empowered refined workflows.

The Challenge

In the busy landscape of NHS healthcare, every second counts. Telefónica Tech’s team oversees IT operations across a vast network of over 16,000 staff and multiple sites, making seamless digital experiences vitally important. Disruptions in IT performance directly impact the delivery of critical services. To stay ahead of IT issues and maintain smooth clinical workflows, the team adopted digital employee experience (DEX) software.

 

“Companies with advanced IT visibility report a 50% reduction in downtime and a 60% faster resolution of IT issues”. (Forrester)

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