Reliable hosting helps CliniSys fulfil NHS vision for efficient pathology networks

12 Nov 2021 Healthcare

Following the NHS’s drive to consolidate pathology services into efficient regional hub and spoke networks, CliniSys, the leading supplier, of Laboratory Information Management systems (LIMS), needed a hosting partner they could trust implicitly. Moving to Telefónica Tech’s secure managed hosting, delivered the resilience, scalability, and security, demanded by the NHS, and essential for CliniSys to successfully run 10 of the newly formed networks. 

This strategic partnership provides the highly secure, highly stable, managed hosting environment we need to support the evolving needs of our NHS pathology customers.

Simon Hurst, CliniSys Chief Commercial Officer

10

pathology joint network bid wins

X 3

3-fold revenue increase in 3 years

400

million tests processed every year

CHALLENGE – FINDING THE RIGHT TRUSTED PARTNER

Pathology is a large and vital clinical service which is involved in over 70% of all diagnoses made in the NHS. It employs 25,000 staff and costs the NHS in the order of £2.5 billion each year, representing nearly 4 per cent of total NHS expenditure.*

CliniSys’ mission-critical software enables the management, tracking, interpretation, and diagnosis of all types of specimens across all clinical disciplines. It is in use in 57% of all NHS trusts, supports 40 pathology networks across the UK and processes in excess of 400 million tests every year. With the pathology service operating 24/ 7/365 and supporting other critical areas such as A&E, surgical and Covid testing, its applications and hosting needed to be highly reliable, secure, and scalable to meet the growing demand within the NHS. As an example of the scale of the performance needed, just one of NHS pathology network processes more than 50 million tests each year.

While we are experts in pathology software, for our infrastructure, we need an experienced specialist supplier such as Telefónica Tech, with proven expertise across managed service, cloud and security.

Simon Hurst, CliniSys Chief Commercial Officer

SOLUTION – RELIABLE HOSTING

Opting to partner with Telefónica Tech made sense; they already had credible healthcare expertise from working with over 68 healthcare customers. This was coupled with a proven track record of running a managed service for several blue light services, and a customer satisfaction score in the top 5% of the IT industry.

Their security expertise was also a deciding factor, and with Telefónica Tech’s SOC and SIEM team, CliniSys have been able to respond to the increased risk from the changing cyber threat landscape in the NHS and health sector. They are also successfully sharing expertise to help CliniSys evolve their DevSecOps capabilities in their own team.

Our ambition is to continue to support the creation of Pathology Networks, providing a single Laboratory Information Management System to enable pathology service efficiencies and improvements and deliver better patient care; Telefónica Tech is helping us fulfil this ambition.

Richard Craven, CliniSys CEO †

RESULTS – MAXIMISING EFFICIENCY

With their grow-together strategic partnership Telefónica Tech and CliniSys have successfully won contracts to manage 10 of the new regional pathology networks across the UK. Their biggest contract to date is for a major network in the North of England, covering a patient population of nearly 3 million.

CliniSys’ scalable end-to-end systems allows pathology services to become more efficient and standardised. For example, Black Country Pathology Services is aiming to contribute £5 million savings to the £200 million estimated savings anticipated as part of the reorganisation of pathology networks*.  Looking ahead, Telefónica Tech will help CliniSys accelerate efficiency further by moving towards a cloud-first strategy. This will look to run more apps in the cloud, whilst maintaining the security and reliability NHS pathologies systems rely on.

At the start of our relationship, we talked about a grow-together roadmap. We have successfully achieved this by challenging the status quo and by continually evolving our technical and service roadmap to deliver on our promises to our NHS customers.

Martin Hess, CEO Telefónica Tech UK&I

OUTCOMES

  • 10 pathology joint network bid wins
  • 3-fold revenue increase in 3 years
  • 400M tests processed every year

SOLUTION OVERVIEW

  • IaaS
  • Azure App Migration
  • AWS Advanced Monitoring Services
  • SOC and SIEM services

*Source: Carter Review Pathology Report
The customer reference was provided prior to CANCOM in the UK&I becoming Telefónica Tech in the UK&I and the names have been changed for ease of reference.

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