Telefónica Tech Health is transforming healthcare delivery through secure Infrastructure Services

We deliver various healthcare specific solutions into over 42 NHS Trusts, a further 26 healthcare organisations and our infrastructure supports over 6 million patients across UK and Ireland. Having worked extensively with these organisations, we have brought together a team of dedicated health specialists & clinical partners into one Centre of Healthcare excellence. 

We are an NHS approved supplier, have obtained outstanding NPS and CSAT scores and our expert Healthcare team are helping trusts work more efficiently, with improved patient care using digital solutions across cloud & infrastructure, modern workplace, networking and cyber security. 


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Good to work with a supplier that truly wants to make a difference and is in support of what the client wants

HEad of ICT at NHS Trust

Transformational trends taking over healthcare

The pandemic has brought unprecedented disruption to the healthcare industry, but challenges existed before it’s arrival. An aging population has accelerated demand and stretched healthcare providers beyond their capacity. We’re seeing large variations in the availability and delivery of healthcare, with public policy solutions differing across regulatory environments, payment and reimbursement systems, all of which are contributing to the fragmentation of the industry. Our team of healthcare experts, along with some of our key healthcare customers reviewed this ever changing landscape and took a look at some of the key trends taking over healthcare and the role IT takes within each:

  • The Modern Workplace
  • Cyber Security
  • The Electronic Health Records
  • Imaging and Data
  • Medical Devices and Artificial Intelligence

Download our brochure to read more about these key trends:

healthcare trends banner CTA

Goes above and beyond to help us. We know they will bring to our attention products and services that they feel will benefit us now, but also in the future

head of ict at Health & Social care trust

How Telefónica Tech lay the right foundations for your healthcare IT:

The EPIC EHR experts

Our extensive experience informs us that many Health customers need a Trusted partner to successfully leverage and maximise significant EHR investment. We at Telefónica Tech take all the pain away - from the complex set up, configuration, release cycles, dealing with the application hosting, application integration support, and minimizing the pressure on networks and security. We work collaboratively to make sure our customers are provided with hosted environments that Epic will continue to support, and that delivers all desired NHS outcomes, from efficiencies and cost savings through to improved patient outcomes.

Telefónica Tech is a proven Epic Hosting Partner, and we have many accredited Epic resources within our rapidly growing Epic practice. We demystify downstream complexity where expertise is needed and bring expert skills that as a Trust you may struggle to source and keep. Our experts augment the Trust’s skills and underpin delivery against aggressive timescales during deployment phases and upgrade demands.

Working with an Epic certified IT partner has allowed the Trust to get the most out of the EPR system, including facilitating its quarterly release cycle. There’s a very collaborative tone to all of our conversations; in effect there is no separation between your team and the eHospital programme – we work in a very complementary way.

major NHS TrUST


  • 95% first contact resolution first line
  • Net Promoter score (NPS) of 64 and CSAT score of 96%
  • Epic Application Availability SLA’s of 99.99% consistently achieved
  • Agile expansion of remote working solution under COVID by 80%

Partnership of Trust 

A leading NHS Foundation Trust needed an IT partner to manage and support their entire IT service and infrastructure. The Trust has a worldwide reputation for clinical excellence, and over the last few years, has pursued the goal of becoming one of the most digitalised trusts in the UK. Partnering with a trusted IT supplier to provide IT services has removed the immense pressure of day-to-day IT management, providing greater resilience, and helping 11,000 staff to work more efficiently. Together, the partnership has progressed the hospital’s digital maturity programme to advance patient care - all while responding to the additional pressures of the pandemic.

We had a vision for a modern system fit for 21st century medicine, but we knew to try and run this ourselves would be a mistake. Now, we have experts across different domains that the Trust previously didn't have access to


Read our full Case Study to find out more:

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