Business continuity plan

Organisations around the globe are continuing to react to Covid-19. Whether enabling long-term remote working capabilities or responding to lockdown measures easing and enabling social distancing in the workplace, everyone is having to keep on top of adapting circumstances to ensure business continuity.

Over the last 9 weeks, Telefónica Tech been helping our customers shape their business continuity plans. From webinars on remote working to sharing our CEO’s perspective on the ongoing crisis, we have released a whole host of resources to assist you, your people and your customers during this time.

In case you have missed anything, here is a roundup of our resources which will assist you in shaping your business continuity plan.

Microsoft Teams

Coronavirus created a huge surge in remote working and the demand for tools to enable collaborative working from home. To give some perspective around the increase in remote working, Microsoft revealed that during lockdown, 2.7 billion calling minutes were made during just one day via Teams.

Few organisations’ business continuity plans have made them fully prepared for large-scale remote working. You are not alone if you have had a lot of questions.

Employee communication

It is a given that communication from leadership is critical during this difficult time and this should be a key aspect of your business continuity plan. In these uncertain times, when people are working from home, it is easy for them to become isolated, especially with many employees across the country furloughed. It is critical that organisations communicate with their people as often as possible – much more so than in normal times.

The customer experience

While looking after your people must come first, it is important that your customers are included in your business continuity plan. It is critical that your customer service experience remains positive, especially if you are seeing an influx of customer queries as a result of Covid-19.

For many organisations, the resources that have been relied on for many years for effective customer service, such as telephone lines manned by customer service agents, have come under immense strain and no longer support effective customer service.

If you need more urgent or bespoke support, please get in touch today.