People are at the core of everything you do – they are the driving force behind every aspect of your success. When employees have the tools and support to work efficiently and feel empowered in what they do, it shows—in greater productivity, delivering great customer experiences, and accelerating your digital transformation. This in turn, drives customer satisfaction, revenue growth and overall success.
Putting people at the heart of your strategy has never been more important. With ongoing economic and geopolitical uncertainties, rapid technological advancements – especially in AI- and challenges like talent retention and labour shortages, finding creative ways to make a difference is essential. By prioritising employee experience, investing in teams, and upskilling employees, you can create environments where people can perform at their best and innovate, unlocking growth opportunities from within.
Improving employee experience is a top priority among business leaders and it has real impact on the business bottom line. Optimising the digital side of the employee experience (DEX) enables organisations to build a workplace where employees thrive, setting the stage for achieving critical business goals.
What is DEX?
DEX is an employee’s holistic experience with the digital workplace that IT provides, enabling productivity and engagement. It’s all about giving employees the flexibility to securely access any app, on any device, from anywhere—whether they’re at home or traveling to a meeting. This focus on real, day-to-day needs is essential yet can often be overlooked.
Delivering this seamless experience requires a lot of behind-the-scenes work with DEX encompassing device, network, cloud, and application performance, as well as employee sentiment. Ultimately, it’s the person behind the keyboard who truly matters. To make transformation projects impactful, understanding employees’ experiences is crucial, as traditional metrics alone don’t capture the full picture.
What is DEX Management?
DEX management is a technology discipline that gathers intelligence about the health of IT services from the end-user’s perspective and in the context of an organisation’s business objectives. It involves real-time analysis of the performance of devices, applications, networks, and end-user sentiment to drive continuous improvement.
Rather than waiting for problems to happen, DEX management focuses on continuously improving the IT environment to provide a seamless experience where employees face minimal disruptions in their daily workflows. This not only boosts productivity but also creates a work environment where technology becomes an enabler rather than an obstacle.
Why is DEX Management Important?
DEX management has become essential to modern workplace strategies, especially with hybrid work now the norm. Shifting from a location-based model to a people-centric one means having processes and systems that can view issues from your employees’ perspective, ensuring they have a seamless experience, no matter where they are.
