Our managed service is tailored to provide an operation that will seamlessly link in with your data & analytics development cycle, whether delivered internally or by an external partner. Meaning that you can focus on forging data analytics ahead in your organisation. While Telefónica Tech Managed Services ensure the production service is operating efficiently and securely, and enabling business value.We’ll continuously work to boost efficiency, reduce costs, introduce new tools, and sharpen your analysis.

Data analytics is more relevant in today’s business than ever, but traditional data warehouse platforms are evolving. The demands placed on analytics platforms are to provide both the traditional, structured, standardised BI and to support new ways of analysing data based on agility, supporting rapid change and semi/unstructured data.

Alongside this the use of Machine Learning and AI was once a niche area but has rapidly shown value in more traditional businesses. Ever more businesses are looking to flexible and adaptable cloud-based platforms to deliver services to support this new form of advanced analytics, with increasing levels of demand.

The Telefónica Tech managed service is built on a foundation of DevOps practices and ITIL aligned service management customised to the needs of cloud and data analytics platforms. We’ve distilled the Service Operation down to 4 elements:

• Transition & Deploy – Regular release cycle transition into service including knowledge transfer and deployments. Ensuring an effective service from the start and provide feedback on the supportability of the solution
• Operate – Comprehensive operational management including, reactive support, user data & configuration requests.
• Monitor – Solution monitoring including availability, data processing and reconciliation, Azure consumption and performance.
• Evolve – Continual improvement & small works such as analytics managed in parallel to the development cycle which may then focus on data acquisition.

Our service plans provide guidance on the complete catalogue of services we deliver.

• Essential – The assurance of a Managed Service that will respond on demand
• Established – a proactive Managed Service with monitoring to respond first
• Enteprise – A Managed Service for critical systems with the option to scale 24|7

These ensure the service we provide also evolves with your business and platform. Each plan can be customised with several add-on services based on a flexible Call-Off Unit approach. In addition, Service Plan Packages can be configured to incorporate Microsoft Cloud Solution Provider (CSP) services including Azure, Office 365 & Power BI provisioning and management.