Empower Your Business

Elevate your business with Microsoft Dynamics 365, a suite of intelligent CRM and ERP applications designed to fuel your digital transformation. Seamlessly integrated, Dynamics 365 consolidates crucial business and customer data, empowering proactive decision-making and unlocking untapped potential.

 

Telefónica Tech’s Microsoft Dynamics 365 services offer a reliable pathway to enhance employee capabilities and streamline the customer journey. With expertise spanning sales, marketing, customer service, field operations, finance, and ecommerce, we provide tailored solutions and strategic guidance to drive your success.

Why Choose Microsoft Dynamics 365?

  • Monitor Your Pipeline

    Manage and monitor your incoming leads, opportunities and customers as well as your teams performance and sales pipeline.

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  • Personalise The Experience

    Use intel based on past interactions to personalise customer interactions and continually identify behavioural trends to boost conversion rates.

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  • Improve Customer Service

    Continually improve and retain and customer service levels by delivering a personalised service via seamless processes.

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  • Drive Adoption

    Using familiar apps you can give your employees insight to enable maximum efficiency and engagement.

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Monitor Your Pipeline
Personalise The Experience
Improve Customer Service
Drive Adoption

Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central is an extremely flexible tool that fits the needs of almost any business. It is easily adaptable to the needs of geographies, industries and individual customers. Microsoft Dynamics 365 Business Central is great for small and medium businesses because:

 

  • No user limit, so you can start as small as you need
  • Cheaper entry point for SMBs interested in using Microsoft solutions
  • It is flexible and allows you to easily add capability and users when you need it
  • It is a cloud-first solution, so no servers or complicated implementations, just turn it on and access it on any device at any time.

 

Learn more about Dynamics 365 Business Central

Dynamics 365 Finance

Dynamics 365 Finance is Microsoft’s enterprise-scale cloud ERP solution for finance leaders designed to support large or complex organisations to maximise financial visibility and profitability and automate and modernise global financial operations. It enables organisations to monitor performance in real-time, predict future outcomes and make data-driven decisions to drive business growth. It is a cloud-based ERP system and is designed with built-in intelligence.

Learn more about Dynamics 365 Finance

Dynamics 365 Supply Chain Management

Dynamics 365 Supply Chain Management (SCM), formerly known as Dynamics 365 for Finance and Operations, is Microsoft’s enterprise-scale supply chain solution for operations leaders to transform their manufacturing and supply chain processes.

 

It provides a single source of business intelligence and uses predictive insights and intelligence from AI and the Internet of Things (IoT) across planning, production, stock, warehouse, and transportation management to maximise operational efficiency, product quality, and profitability.

Learn more about Dynamics 365 Supply Chain Management

  • “

    Telefónica Tech’s exceptional grasp of UK Sport’s unique needs and its ability to offer tailored solutions set it apart during the rigorous procurement process.

    Kate Palmer

    Strategic Projects Manager, UK Sport

Microsoft Dynamics 365 Customer Insights

To compete in today’s busy markets, organisations need to be able to build meaningful and personalised relationships with their customers.

 

The ability to intelligently personalise experiences at scale requires a complete, unified view of customers.

 

Dynamics 365 Customer Insights now offers two robust solutions within one unified platform:

  • Dynamics 365 Customer Insights – Data
  • Dynamics 365 Customer Insights – Journeys (formerly Dynamics 365 Marketing).
LEARN MORE ABOUT DYNAMICS 365 Customer Insights

Dynamics 365 Customer Service

Dynamics 365 Customer Service is Microsoft’s all-in-one CRM solution for your service team. The cloud solution can help you to optimise end-to-end customer experiences by managing queries, providing proactive case management and delivering powerful insights.

 

Dynamics 365 Customer Service empowers your teams by streamlining data and providing them with the unified technology they need to deliver seamless, personalised customer experiences.

Learn more about Dynamics 365 Customer Service

Dynamics 365 Field Service

Telefónica Tech provides a full range of solutions for your field service department from upgrade, through to new project implementation and ongoing support. Telefónica Tech can help you to drive value from your investment, empowering your people to deliver customer service in the field.

Telefónica Tech is a Microsoft gold partner with extensive experience helping organisations transform their processes with Dynamics 365 Field Service.

Learn more about Dynamics 365 Field Service

Microsoft Dynamics 365 is a suite of intelligent business applications that help organizations unify their operations and customer data, driving better decision-making and business outcomes. It offers solutions for sales, marketing, customer service, finance, operations, and more, all seamlessly integrated with familiar Microsoft tools like Office 365.

Microsoft Dynamics 365 offers both cloud-based and on-premises deployment options, providing flexibility for businesses to choose the solution that best suits their needs and preferences. The cloud-based option, known as Dynamics 365 Online, offers scalability, regular updates, and access from anywhere with an internet connection, while the on-premises option provides greater control over data and infrastructure.

Microsoft Dynamics 365 offers robust integration capabilities, allowing seamless connectivity with other Microsoft products like Office 365, Azure, and Power Platform, as well as third-party applications and systems through connectors, APIs, and middleware. This integration enables organizations to leverage their existing investments while harnessing the power of Dynamics 365.

Yes, Microsoft Dynamics 365 is designed with security and compliance in mind, adhering to industry regulations and data protection standards such as GDPR and HIPAA. Microsoft invests heavily in security measures, including encryption, access controls, and threat detection, to ensure the confidentiality, integrity, and availability of customer data in Dynamics 365.

Dynamics 365 Sales

We help you meet your sales objectives and manage your organisations relationships. Having a scalable CRM solution that supports you is critical for success. We provide a full range of CRM services from upgrade, through to new project implementation and ongoing support. Telefónica Tech is a Microsoft gold CRM partner with extensive experience helping organisations with Dynamics 365 Sales.

Learn more about Dynamics 365 Sales

An experienced partner you can trust

Telefónica Tech is fully prepared to execute the global deployment of your Microsoft Dynamics 365 implementation.

 

We are a Microsoft Cloud Solutions Partner and Azure Expert MSP. Our Azure Expert MSP status guarantees top-tier Azure services, while our Inner Circle membership reflects our commitment to delivering high-quality solutions. With expertise in Infra and Database Migration to Microsoft Azure, alongside Cloud Solution Provider services and more, we’re your trusted partner for comprehensive IT support.