In a fast-paced world, creating clarity for your policyholders is a top priority. Microsoft Dynamics 365 has the tools you need to create efficiencies in your business and simplify processes for your people.​ A single view of the customer is necessary to:​

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• Bring down barriers between departments​
• Work from a connected data universe across all roles​
• Get valuable insights into business performance​
• Maximise broker revenue​
• Deliver a winning, differentiating customer experience​

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42% of customer service agents say they were unable to efficiently resolve customer issues due to the lack of a complete view.

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In this eBook, learn what you can achieve with the help of Telefonica Tech and Microsoft Dynamics 365.