Previously teams were siloed and often worked in isolation. Now, cloud-based collaboration tools have brought them much closer together. And, not only do employees understand how to use the technology, they can clearly see the benefits.
Teams is THE central hub for collaboration. It provides a secure, reliable platform to exchange ideas and have easier conversations between departments. This, together with automatic call routing helps employees promptly respond to customers. In summary, anyone can now do their best work, from wherever they are.
As a result, the overall customer and employee experience has been greatly streamlined. Particularly true for mobile field-based sales teams, who can now access data and devices on-the-go, from any device.
This cloud-first approach has delivered savings too. For example, with our Microsoft CSP status, we helped deliver 44% savings compared to their previous CAPEX model. And with the help of Enterprise Voice via a Cloud PBX, telephony costs are also lower.
We also helped their IT team understand best practice with robust knowledge sharing and access to our Microsoft Fast Track resources.
This leading player in the music industry now has the infrastructure they need to scale and adapt as the industry continues to evolve at a blisteringly fast pace.