This blog was authored by: Steven Brown | 9 February 2024
Reflecting on FY23 and Embracing the Future with Telefónica Tech UK&I
As we launch into FY24 with Telefónica Tech UK&I, embracing our theme of “Transforming Together,” it’s a fitting moment to reflect on Telefónica Tech’s achievements and the transformative journey we’ve experienced over the past year.
Delivering Exceptional Services
In FY23, Telefónica Tech navigated a landscape of dynamic challenges and opportunities while continuing to deliver outstanding services to our esteemed clients, including Virgin Money, Beazley, and Byworth Boilers. We proudly onboarded 29 new customers, such as Bauer Media, Communication Workers Union, Center Parcs, and ProServ. This expansion underscores our position as a trusted digital transformation partner and highlights our ability to deliver innovative solutions tailored to evolving business needs.
Driving Growth and Recognition
Telefónica Tech’s impressive revenue growth in 2023 reflects our commitment to digital transformation excellence. Our efforts earned us the prestigious Business Applications 2023/2024 Inner Circle Award from Microsoft, marking our fifth consecutive year of this esteemed recognition. This achievement reaffirms our role as a top-tier partner within Microsoft’s global network. I extend my heartfelt gratitude to our dedicated teams for their unwavering commitment to customer satisfaction and innovation.
Telefónica Tech has expanded its capabilities and credentials in delivering transformative projects powered by Microsoft technologies. With our comprehensive range of Microsoft Cloud Partner Program designations, including Business Applications, we are poised to continue providing exceptional solutions.
Fostering a Culture of Excellence
Our team’s resilience and determination have been the cornerstone of our success. We are committed to talent development, fostering a culture of continuous learning and professional growth. This approach not only equips our team with essential skills but also cultivates an environment where innovation thrives.
Our commitment to creating an exceptional workplace was highlighted by our recognition as a finalist for the Best Microsoft Partner to Work for in the 2023 UK Digital Revolution Awards. Additionally, our dedication to professional development is reflected in 129 Microsoft exam passes and other leading qualifications. In 2023, we welcomed 43 new hires, promoted 19 team members, and facilitated 5 internal movements, contributing to our growth story.
Our Employee Net Promoter Score (ENPS) reached an impressive +27, indicating high satisfaction among team members and reflecting our effective management of internal changes. This success is crucial for our sustained growth while maintaining top-notch service standards. Our Customer Net Promoter Score (CNPS) for 2023 was outstanding at +50, showcasing exceptional customer satisfaction. Noteworthy feedback praised our product knowledge, team dynamics, and communication. Our December NPS incentive initiative also supported Shelter Scotland, reflecting our commitment to social responsibility.
Looking Ahead to FY24
As we move into FY24, our dedication to empowering organizations with transformative technologies, strategic insights, and unparalleled support remains steadfast. The urgency for accelerated digital transformation has never been greater, and Telefónica Tech, in partnership with Microsoft, is well-positioned to capitalize on growing market opportunities.
Our focus for FY24 is on facilitating digital transformation for Government, Non-profit, and industry organizations, driving innovation, and empowering businesses to thrive in the evolving digital landscape. We invite you to stay connected as we continue to explore new horizons and drive innovation throughout 2024.
Contact us today to discuss how we can help transform your organization with Microsoft Dynamics 365 and Power Platform. Together, let’s navigate the path ahead and achieve new milestones in the digital era.