Contact Center CCaaS Dashboard

Webinar Overview

As the face of your business, customer service teams need intuitive, integrated tools to deliver top tier experiences to customers. And the tech exists: AI agents are streamlining processes and supercharging colleague impact across the workplace. So, what does this look like in practice for your contact centre?

 

Join Telefónica Tech experts to discover how AI agents work with Dynamics 365 Contact Center to improve customer engagement – all integrated with your existing Microsoft platform.

 

In this 30-minute session, Telefónica Tech experts discuss:

 

  • What today’s customers expect from businesses
  • Why Dynamics 365 Contact Center is the CCaaS of choice for Microsoft organisations
  • How to leverage Microsoft Copilot to create customer service AI agents
  • Live demos in an example scenario
  • Getting it right with a practical roadmap to success

 

Don’t miss this opportunity to improve quality, enable colleagues, and delight customers with Microsoft’s market-leading tools and Telefónica Tech’s unique transformation experience. Save your spot today.

Watch the on demand webinar


Presenters

FEATURED TECHNOLOGIES

Dynamics 365 Contact Center
Dynamics 365 Contact Center

Today’s customers expect quick, seamless, and personalised service. Microsoft Dynamics 365 Contact Center, delivered by Telefónica Tech, helps your business stay ahead by combining agility, insight, and innovation, taking customer service to the frontier with AI-powered tools. Our Contact Centre as a Service (CCaaS) solutions enable you to respond to customer needs in real time, improve satisfaction, and build lasting relationships.

Copilot Studio
Microsoft Copilot Studio

With seamless integration into Dynamics 365 and Power Platform, Copilot Studio allows you to introduce AI into your organisation securely, meaningfully, and sustainably – with Telefónica Tech as your partner to bring it all to life.