Telefónica Tech provides secure, intelligent and citizen-focused technology solutions for local government, helping councils improve services, increase efficiency and deliver greater public value.
Councils must continue delivering high-quality services while managing increasing demand and constrained budgets.
Residents increasingly expect services to be accessible, responsive and available through digital channels.
Employees are being asked to do more with limited resources, creating challenges around productivity, skills and service delivery.
Disconnected systems and information make it difficult to gain a complete view of services, residents and operational performance.
As councils explore AI and automation, leaders must balance innovation with governance, security, transparency and accountability.
Protecting services, data and critical systems while maintaining continuity has become a significant priority for local government organisations.
WHAT WE DO
Telefónica Tech brings a unique ability to support councils across the full breadth of local government technology. We partner with local authorities throughout the UK and Ireland to deliver tailored solutions, from citizen-facing services and employee productivity to data platforms, cyber resilience and secure cloud infrastructure.
Empower employees with AI assistants that reduce administrative effort, improve knowledge access and support faster decision-making.
Deploy AI agents to support citizen enquiries, service requests, complaints handling and FOI processes.
Build the frameworks, oversight and controls needed to adopt AI safely, responsibly and with confidence.
Transform how residents interact with council services through intelligent self-service, modern contact centres, virtual agents and...
Connect information across services to provide employees with a more complete understanding of resident needs and interactions.
Connect services, automate processes and improve efficiency with low-code applications, workflow automation and case management solutions.
Build a clear roadmap for data, analytics and AI while ensuring information remains trusted, secure and accessible.
Create scalable, AI-ready data foundations using Microsoft Fabric and Databricks to improve reporting, analytics and data sharing across...
Use data and predictive analytics to identify emerging risks, improve planning and support earlier intervention.
Move applications and services to secure cloud platforms using proven migration approaches.
Run workloads securely across cloud and on-premises environments with greater flexibility, resilience and control.
Improve visibility and control of cloud spend while ensuring technology investment delivers value.
Identify and respond to cyber threats quickly through continuous monitoring, threat detection and expert-led security operations.
Improve visibility across your environment and strengthen incident response capabilities through modern security operations.
Protect critical services, minimise disruption and recover quickly from cyber incidents through business continuity, disaster recovery...
Make council services easier to access while giving employees the tools and information they need to respond effectively.
Reduce administrative effort, streamline processes and help teams deliver more with limited time and resources.
Give leaders and employees access to trusted data and timely insight to improve planning, prioritisation and service delivery.
Connect information, systems and teams to provide a more complete view of residents, services and operational performance
Protect critical services and citizen data while improving oversight, continuity and the ability to respond to disruption
Introduce AI with the governance, security and human oversight needed to support safe, transparent and accountable use
Use connected data, analytics and predictive insight to identify emerging needs and act before challenges escalate.
Focus technology investment on measurable improvements for residents, employees and the wider community.
THE TELEFÓNICA TECH DIFFERENCE
Telefónica Tech combines expertise across AI, applications, data, cloud and cyber security to help councils improve services, increase efficiency and strengthen organisational resilience. We work as a strategic partner, supporting local authorities from strategy and planning through to implementation and managed services. Learn more about our Partners.
Telefónica Tech UK&I is headquartered in London, with offices around the UK including Inverurie, Glasgow, Belfast, Manchester and more. Our employees are based throughout the country, and we regularly collaborate with our colleagues across Europe. Learn more about our locations.
Start the conversation today. Get in touch, whether you’re exploring AI, modernising citizen services, strengthening cyber resilience or developing a data strategy, our specialists can help identify the right next steps.
GET IN TOUCH
Explore how Telefónica Tech can help your organisation improve services, increase efficiency and build secure foundations for the future.
