What is Microsoft Copilot Studio?

Microsoft Copilot Studio, formerly Power Virtual Agents, is the comprehensive tool for organisations to build AI agents that work with and for your people.

 

With seamless integration into Dynamics 365 and Power Platform, Copilot Studio allows you to introduce AI into your organisation securely, meaningfully, and sustainably – with Telefónica Tech as your partner to bring it all to life.

 

We’re working with businesses to identify use cases, set the strategy, and execute on implementing agentic AI throughout operations, helping organisations journey to the frontier of modern work.

 

 

Get Started: Let's discuss your goals

Embark on your journey to AI maturity

01 Awareness

Understand how AI can transform your organisation by articulating the art of the possible through Telefónica Tech's Copilot Studio Envisioning Workshops.

Schedule an Envisioning Workshop
01 Awareness
02 Activation

Lay the foundations for a successful transformation by identifying use cases and the investment case using Telefónica Tech's Prism Framework.

Learn more about Prism
02 Activation
03 Adoption

Rapidly deliver use cases and drive business adoption with the help of Telefónica Tech's expert consultants.

Get in touch
03 Adoption
04 Advancement

Implement AI governance and literacy best practices to strategically scale usage and realise ROI across the organisation.

Get in touch
04 Advancement

Achieve success with Copilot Studio - learn more about our workshops and accelerators today

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Telefónica Tech's Microsoft Copilot Services

How we help scale your adoption of Copilot Studio

Professional Services
Technical Design
Telefónica Tech provides a comprehensive framework covering solution architecture for agents, MCPs and LLMs, robust design governance, best-practice agent development, and a clear investment model balancing consumption with ROI.
Use Cases & Readiness
Take a structured approach to identifying and prioritising high-value use cases, analysing user groups, assessing risk and governance readiness, refining delivery backlogs, and validating ideas through proof of concepts.
Agent & Automation Build
Telefónica Tech helps with delivering use cases, measuring realised value against ROI assumptions, leveraging Microsoft funding and incentives, and optimising execution through the right balance of resources and outcome-based models.
Modernise the customer and colleague experience
Low-Code CoE
Leverage a robust Centre of Excellence (CoE) framework for governing, securing and scaling agents through enhanced policies, lifecycle management, monitoring, reusable components, and centralised publishing and performance dashboards.
Customer and colleague experience
Enablement
Our people-first approach helps drive adoption through Microsoft 365 coaching and responsible AI use, building AI literacy across key roles, and enabling scalable innovation with agent maker programmes, standardised blueprints, and approved orchestration patterns.
Fusion Team
Telefónica Tech's Fusion Team framework helps you advance AI adoption by combining technical and business expertise, delivering targeted low-code solutions, iterating through uncertainty, and defining clear success criteria to inform scale-up.

Agentic AI in action

Driving real-world impact across industries

  • Faster time to market

    AI agents are helping retailers and manufacturers gain better visibility into product inventory and cut down time to market by automating time consuming, repetitive tasks.

  • Better customer satisfaction

    Integrating with Dynamics 365, AI agents are able to quickly diagnose intent, analyse sentiment, and recommend engagement approaches, helping to improve customer service.

  • Improved data quality

    Agentic AI is reducing errors and enhancing signposting in healthcare by automating case routing, improving data quality and freeing up frontline care time.​

WHY TELEFONICA TECH?

Microsoft Competencies and Inner Circle 25 26

Work with the AI Business Solutions experts

Engaging with a Microsoft Partner is a tried and tested model. Telefónica Tech is a certified Microsoft Solutions Partner, as well as an AI Business Solutions (formerly Business Applications) Inner Circle member for the seventh year running. We’re proud to be in the top 1% of AI Business Solutions Partners partners globally–delivering you expert, trusted, and secure services.

 

 

Get Started: Let's discuss your goals

Partnering with industry leaders across the UK

Proserv customer logo. FRP Markel UK Sport Logo Beazley logo INOV8 Virgin Money Simply Health

Content Systems and Data Lead, Which?

Adrian Porter

"It can be challenging to explain to external sources how we work, so we were blown away when Telefónica Tech quickly grasped our challenges, workflows and why we do what we do. The initial POC gave us a real sense of assurance that the team had a firm grasp on what we needed to achieve, and we were delighted to proceed with the full project."

Which? customer logo.

Frequently Asked Questions

AI agents are virtual teammates that work on behalf of a person, team, or entire organisation. Built to learn, adapt, and act independently they go beyond simply following instructions. By responding to real-time information, making decisions, and minimising errors, AI agents help handle everyday tasks—freeing up people to focus on more strategic work.

Copilot Studio is a platform that allows users to build and customise their own AI agents or copilots. It’s designed for creating tailored solutions that automate tasks or workflows. Microsoft 365 Copilot, on the other hand, is an AI assistant built into Microsoft 365 apps like Word, Excel, and Teams. It helps users be more productive by assisting with writing, summarising, analysing, and automating tasks within those apps.

AI agents are not designed to replace humans. Their main purpose is to support and enhance human work by automating repetitive or data-heavy tasks. In some cases, they may take over elements of certain roles, but the broader goal is to free up human time for more strategic, creative, or interpersonal work. Think of them as your assistant.

Agentic AI is implemented to improve efficiency, reduce manual effort, and enable smarter decision-making. It allows businesses to automate complex workflows, personalise user experiences, and scale operations without increasing headcount. It’s especially useful in environments where speed, accuracy, and responsiveness are important.

Use cases for agentic AI include automating customer service through chatbots, streamlining internal processes like onboarding or policy Q&A, enhancing marketing with campaign analysis and content generation, optimising operations such as inventory management, and supporting sales with lead qualification and proposal creation.

 

Telefónica Tech can help you identify specific use cases for your organisation in our Agentic AI Envisioning Workshop. Get in touch today to learn more →

AGENTIC AI ENVISIONING WORKSHOP

Window, business people or talking in meeting for paperwork, teamwork or collaboration together. Entrepreneur, investor or executive director speaking in discussion for feedback, planning or project.

Get started with Copilot Studio and AI Agents

Discover how Telefónica Tech can help your organisation explore and adopt Agentic AI using Microsoft Copilot Studio.

 

Our Copilot & Agentic AI Envisioning Workshop includes real-world examples, a proven methodology, and a structured envisioning session, where we’ll show how to turn AI from concept into business value—quickly, responsibly, and effectively.

 

Whether you’re just starting or looking to scale AI adoption, get in touch to guide your next steps with clarity and confidence.

 

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