Discover how Telefónica Tech and Microsoft are redefining complaints handling—empowering teams with AI, unlocking real-time insights, and turning every complaint into an opportunity to build trust, protect revenue, and lead with confidence in a regulated world.

This session includes a live demo of a fully connected complaints journey, built on Microsoft Dynamics and Power Platform, showcasing how automation, AI, and real-time dashboards can transform every step of the process – from intake to resolution.

What You’ll Learn:

• How to move from reactive to predictive complaints handling using Microsoft Dynamics & Power Platform
• The role of AI in triage, sentiment analysis, and RM enablement
• How real-time dashboards help leadership spot risk, protect revenue, and improve products
• Why modern complaints journeys are key to client trust, retention, and regulatory confidence

Watch today and be part of the transformation.