The Challenge

A ransomware attack disrupted a network of pathology IT systems, impacting services for leading NHS organisations. After containing the threat, an urgent rebuild in Azure was essential to keep hospital operations running. Without swift action, patient diagnostics and procedures would have faced indefinite delays.

The Solution

Telefónica Tech was engaged to rapidly restore and rebuild the affected environment. We rapidly mobilised a team on a 24/7 basis to stand up instance of their pathology platform within Azure. Within 48 hours, 92 workloads were operational, ensuring access to critical patient data and preventing prolonged disruption to vital healthcare services.

Telefónica Tech Quote

  • “

    "We demonstrated agility in our service and expertise in Azure, delivering critical recovery services mitigating potentially catastrophic impacts."

    Alex Smith

    Chief Technology Officer, Cloud

The Key Results

Telefónica Tech’s swift actions and Azure expertise prevented prolonged downtime, minimised disruption to patient care for 1.7 million people across a network of 60+ laboratories and established a resilient Azure environment to safeguard against future threats. Recognising Telefónica Tech’s pivotal role in averting further disaster and enhancing resilience, the customer expanded the partnership to include cloud shared services and a FinOps programme for sustainable cloud operations.

 

Rapid Recovery
92 compute instances rebuilt in Azure, with a fully operational environment live in 48 hours. This helped to minimise disruption to patient care.

 

Cost-Effective Agility
Rapid recovery ensuring support without exploiting urgent needs.

 

Enhanced Security
Built a resilient Azure environment with advanced SOC & SIEM capabilities.

 

Long-Term Optimisation
Proactive monitoring, cloud support, and FinOps integration for sustainable operations.

 

Comprehensive Telefónica Tech Solution
Dedicated IaaS combined with modern infrastructure and disaster recovery capabilities.

 

Solutions/Services Summary

  • Azure Rapid Rebuild
  • Quickly restored critical workloads and enabled manual access to patient data.
  • Dedicated IaaS Solution
  • Provided a resilient infrastructure tailored to their needs, ensuring performance and scalability.

Telefónica Tech Quote

  • “

    "It’s incredibly rewarding to step in when our customers need us most, applying our technical expertise to truly make a difference"

    Sam Halsey

    Account Director

The Key Results

Our existing relationship with the affected organisation’s parent company led to Telefónica Tech being recommended for this urgent recovery. Since then, we have built a trusted long-term partnership with this customer, delivering cloud shared services and a FinOps programme for sustainable cloud operations. This collaboration ensures ongoing resilience, performance optimisation, cost efficiency, and enhanced security across their cloud environment.

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