• Our ServiceNow Partnership

    At Telefónica Tech, we want to ensure you get the most out of your ServiceNow platform. We provide services to support you from implementation, through to the continual improvement, helping you to continue realising a return from your investment. 

     

    Using qualified consultants, we guide you through every step, including process workshops, technical delivery, project management, and training/coaching. Our expert team is committed to supporting you in achieving operational excellence and ensuring that your organisation reaps the full benefits of the ServiceNow platform. 

    Specialist

    Partner Status

    50+

    ServiceNow certifications across the team

    4.83

    CSAT Score

Our ServiceNow Solutions

  • Technology Consulting:

    We ensure best practice in all of our technical delivery. We work to maintain the scalability, manageability, security and upgradability of the platform and we coach your administrators to do the same.

    Download our eBook

    Get Started
  • Business Process Consulting:

    Telefónica Tech can support organisations with process consultancy alongside ServiceNow delivery. We ensure that solutions are tailored to specific business needs, opportunities and to tackle problem.

    Download our eBook

    Get Started
  • Ongoing Platform Support:

    Post-implementation, we can support with a range of additional services. This can include platform maintenance, upgrade support, continual improvement, instance hardening or the deployment of other ServiceNow applications or modules to your platform.

    Download our eBook

    Get Started
  • Industry-Specific Solutions:

    Where a ServiceNow application or workflow doesn’t currently exist, we can use your platform to build new applications, specifically designed for your industry or organisation.

    Download our eBook

    Get Started
Technology Consulting:
Business Process Consulting:
Ongoing Platform Support:
Industry-Specific Solutions:

Customer Testimonial

  • “

    It's really easy for me to say that I could recommend Telefónica Tech to other people, companies, and people I've worked with across different industries. They've come to the table to help us to deliver more, faster, better, efficiently Trust.

    Matt Harris

    Digital Services Director, OUH

Personal Case Study

Explore How Telefónica Tech Delivered Self‑Service Success

Discover how Telefónica Tech helped a customer transform their self‑service experience by turning high‑volume incidents into seamless, knowledge‑led resolutions. By combining ServiceNow reporting insights with automation and Copilot‑driven metadata updates, Telefónica Tech built a dynamic knowledge base that keeps improving and the results are hard to ignore.

 

57% incident deflection, higher‑quality knowledge articles, and a more efficient, SLA‑friendly support experience.

 

 

Explore the full case study to see how smarter self‑service can transform support.

Optimise, Streamline, and Realise ROI

Optimisation of processes is critical to gaining value form a ServiceNow investment. Our aim is to support you, every step of the way – supporting with Process Workshops, sharing best practice and working side by side with your team as a trusted partner, continually improving your ServiceNow platform and supporting with the optimisation of your business processes. 

Get started with ServiceNow and Telefónica Tech

To learn more about our ServiceNow portfolio, please fill out your details in the below form and a member of our ServiceNow team will be in touch to discuss your requirements.