Katoni Engineering Case Study: Improving efficiencies and business intelligence with Dynamics 365 Human Resources

Katoni Engineering improves efficiencies and business intelligence with Dynamics 365 Human Resources

Case Studies | 19 April 2022

Safety standards met through excellence

Incorporated in 2010, Katoni Engineering Ltd is an integrated engineering service provider to the energy sector.

Operating to the highest standards of QHSE management, Katoni Engineering was the first company in the UK to secure the safety standard ISO45001 with Lloyds Register (LR). Katoni specialises in supporting customers with the management of their late-life assets as well as providing high-quality consultancy support across the UK Continental Shelf (UKCS).

The Challenge

Disconnected legacy systems creating inefficiencies

Katoni, a small but growing business, was undergoing a period of rapid growth. Despite doubling in size between 2017 and 2019, Katoni was operating without a dedicated HR system but was actively managing a range of functions via excel spreadsheets and paper documents.

Inefficiencies were, however, increasing due to the increasing demand on Katoni’s disparate legacy systems. Leadership had begun to spend an unsustainable amount of time managing people processes.

Katoni could demonstrate an effective people management process but wanted its systems to be industry leading. It wanted to demonstrate the necessary compliance but also wanted to differentiate its business from competitors and remove room for error within its people processes. A key aim was to continue to minimise the need for additional overheads within the company.

Whilst Katoni needed a solution to manage its HR requirements. It also wanted a solution that would be best in class and support employees from hiring and on-boarding, right the way through the employee lifecycle, without having a dedicated in-house HR resource. The solution therefore had to be fully self-service and also allow automated reporting and interaction with other new systems.

The Solution

A powerful comprehensive HR solution

Katoni approached Telefónica Tech after attending Telefónica Tech’s Dynamics Forum event in Edinburgh. Katoni knew of Telefónica Tech’s reputation and liked that Telefónica Tech was a partner with a local presence near Aberdeen (where Katoni is based). It was, however, Telefónica Tech’s subject matter experts that clinched the deal. Telefónica Tech took the time to review Katoni’s unique requirements. This personal approach and deep understanding of the business and what Katoni wanted to achieve ultimately led Katoni to choose Telefónica Tech as its digital transformation partner of choice.

James Bream, General Manager, Katoni Engineering said “Telefónica Tech is a local company, which was important to me. I was aware of the organisation’s reputation and our dedicated consultant’s product knowledge was seriously impressive!”

Telefónica Tech recommended Dynamics 365 Human Resources, an end-to-end HR solution that supports organisations from hiring and onboarding right the way through the employee lifecycle.

As part of Katoni’s business offering, it often has to demonstrate that all its team members have the necessary qualifications and competence to meet statutory requirements or a customer’s quality criteria. A primary requirement for a new system was therefore the ability to be able to demonstrate and track this compliance. The Employee Profile module of Dynamics 365 Human Resources was the solution.

The Solution

Katoni required the ability to accurately manage hundreds of jobs. Removing the use of excel sheets and giving the users of the system a single touchpoint with a full overview of all jobs and customers was key. This critical requirement was incorporated effectively and removed much of the inaccuracies and delay to Katoni’s job booking protocols.

As Katoni does not have an in-house HR team, the system had to be fully self-service for its employees, covering every part of the employee journey. The People Card functionality of Dynamics 365 Human Resources gave Katoni a full directory of employees, providing visibility into rich profiles and simplified employee verification, leave and absence tracking and employee record update processes.

Through the implementation of Dynamics 365 Human Resources, Telefónica Tech delivered Katoni’s vision of a best-in-class solution that met all its HR system requirements.

The Outcomes

The seamless implementation of Dynamics 365 Human Resources quickly transformed Katoni’s people management processes

Discussing the implementation, James Bream, General Manager of Katoni said “Having delivered transformation programmes in other sectors I am increasingly of the belief that if the systems are good enough, they can change the way people work. Do not try and get it right the first time on your own, trust the subject matter experts and you will gain so much knowledge and maximise the full potential of the system. Ultimately you will save money and time and gain so much more.”

Key results:

Self-service HR system functionality – Katoni’s fully self-service HR system allows employees to track and update professional certifications, track training, manage performance, book leave and manage sickness. This fundamental requirement of the system was achieved and developed with ease.
Reporting and compliance – Having a system that could allow reporting for audit purposes was key and the solution delivered surpassed the requirements of Lloyds Register to ISO 9001, 14001 and 45001 standards. Katoni also achieved FPAL verification with scores above the industry benchmark. James Bream, General Manager, Katoni, said, “The frontend system and reporting intelligence that the HR solution gave us was of vital importance and helped to differentiate us from the competition.”
Improved functionality – The system effectively allows Katoni to manage its people process. Manual HR processes are no longer in use and as a direct result, manual errors and delays in workflows are no longer hampering Katoni’s growth and development plans.
Joined up solutions – The solution allows for future integration with other systems currently in use by Katoni, such as Dynamics 365 Business Central. Katoni is exploring these integrations as part of its digital transformation.

Customer Quote

“

“From an audit and client point of view, the solution is best in class and an industry exemplar. From Katoni’s point of view, I have seen the tools both increase compliance and productivity”

James Bream

General Manager, Katoni Engineering