In a fast-paced world, creating clarity for your policyholders is a top priority. This makes positive digital experiences a necessity for insurers wishing to stay ahead and competitive in 2025.

Our insurance clients have undergone rapid digital transformation with Microsoft Dynamics 365 business applications in recent years. New AI-driven features for Microsoft Dynamics 365 are coming thick and fast, but many insurers are still unaware of how it can benefit them.

In this insights resources for insurers, you’ll learn how to:
 

• Bring down barriers between departments​
• Work from a connected data universe across all roles​
• Get valuable insights into business performance​
• Maximise broker revenue​
• Deliver a winning customer and colleague experience

When 42% of customer service agents say they’re unable to efficiently resolve issues due to a lack of an easily accessible and complete customer view, this paper offers actionable insights to differentiate your insurance firm in 2025.

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