Assess, plan, build and run for better customer outcomes.
Our approach to service delivery is based on a clear process and strategy which follows five simple steps: (1) Discover & Assess, (2) Design & Plan, (3) Build & Transform, (4) Run, (5) Innovate .
This robust, proven approach gets us to the right answers as quickly and effectively as possible by outlining a clear engagement process for ourselves and our customers. We call it our Enablement Framework.
The beauty of this framework is our customers can access whichever step or steps they need to. We have developed and refined our process based on many years of experience. Either to deliver an end-to-end transformative journey, or to achieve faster, more targeted outcomes to meet the needs of our customers.
It starts with discovering and assessing the current environment, in detail. Surfacing key facts and data enable fully informed and justifiable decisions. We guide the development of requirements for the future, and determine the gap between the current environment, and the strategic intent set out by the requirements. A strategic documentation set, consisting of strategies, roadmaps, business cases, designs and plans, clearly articulates how the desired outcomes will be achieved.
Next we move onto the build phase where we provide services and products to develop, test and transform your IT environment. Before reaching the final phase where your IT solutions and services run smoothly and perform better; with our ongoing support, lifecycle management and continuous innovation.
IT relationships can sometimes feel as if they are just ticking over, but you guys make us feel like our relationship is of real value. We are always learning from each other and will always listen and respect each other’s ideas.KEVIN MESSENGER , TECHNOLOGY SERVICE MANAGER PPL PRS
Whilst we have a robust framework to follow, every customer is different and unique. Find out how we have helped a number of our customers to plan, build or run their IT. Enabling them to achieve real successes and deliver positive outcomes for their business.
Delivering better outcomes
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