February 3, 2020 | By Incremental Group

Dynamics 365 is a cloud first solution and presents an opportunity to users. How are you going to take advantage of the Microsoft cloud?

For businesses that get this question right, it will open up a whole new world of capabilities.

Integration across Dynamics 365

First party business applications are at the heart of the intelligent business cloud. Dynamics 365 takes a new approach to business applications. The current CRM and ERP cloud solutions are unified into one cloud service with new purpose-built apps to help manage specific business functions, including: Sales, Customer Service, Finance, Field Service, Operations, Marketing and Project Service Automation.

Power BI and Cortana Intelligence are natively embedded to help companies achieve their business goals with predictive insights, prescriptive advice and actionable next steps. Azure IoT brings device data to enable pre-emptive action to business functions like field service.

Deep integration between Dynamics 365 and Office 365 brings together the two worlds of business process and personal productivity. Historically users have been the point of integration between business processes and the email, spreadsheet and word processing tools they use. This meant lots of time flipping between apps and a lot of cutting and pasting. With Dynamics 365, the structured workflow of business apps is connected with the unstructured work of collaboration and productivity for empowered employees, and a much more productive experience.

Business applications can adapt and innovate in real-time with a common data model and extensible business application platform. Dynamics 365 apps:

  • Use a common data model, shared with Office 365, to simplify data management and integration across apps and business processes.
  • Offer tech savvy business customers/analysts (using Power Apps, Power BI Embedded and Microsoft Power Automate) and professional developers (using Azure platform services) a consistent business platform they can use to compose new apps and easily extend and modify existing ones.
  • Come with connectors that let you integrate with applications and services from Microsoft and our partners – including custom API’s and on-premise systems.

For historic Microsoft customers this presents a completely new approach to thinking about each solution and business function. Your first thought should be integration and connections. This will drive greater efficiencies and insight across your organisation and with Microsoft this has never been easier.