Is Your Firm Ready for Consumer Duty?

The Financial Conduct Authority’s (FCA) Consumer Duty regulation will apply to existing products and services from July 31, 2023, and will extend to cover closed-book products and services from July 31, 2024.

Incremental works with large Financial Services clients to implement marketing, onboarding, opportunity pipeline management, process automation, Know Your Client (KYC), and customer 360 solutions with Microsoft Dynamics 365 and the Power Platform.

Contact our Industry Experts

To get your firm ready for Consumer Duty, contact us.

What Does Consumer Duty Entail for Financial Services Firms?

• Customer 360 View: Firms must gather relevant data on customer needs, characteristics, and objectives.
• Consumer-Centricity: Market products and services only if they are compatible with the customer based on collected data.
• Knowledgeable Employees: Train employees to prepare and implement Consumer Duty-compliant processes.
• Better Communications: Provide communications that customers can easily understand.
• Personalization: Obtain a deeper understanding of a customer’s circumstances, risk appetite, and financial objectives to align them with appropriate products throughout their interaction lifecycle.

Explore Our Financial Services Hubs

Insurance Hub

Access specialist resources and information for the Insurance sector. Discover how Microsoft technology can help your organization achieve Consumer Duty compliance. Find out more.

Banking Hub

Explore resources for the Banking sector. Learn how we assist banking clients with cross-selling opportunities, customer engagement, and strategy improvement using Microsoft Dynamics 365 and the Power Platform. Find out more.

Capital Markets Hub

Access resources for the Capital Markets sector. Discover how Microsoft technology is transforming interactions in wealth management and investment banking, and how it can support Consumer Duty compliance. Find out more.

360-Degree Customer View with Microsoft Technology

Gain a holistic view of your customers with Dynamics 365. We offer comprehensive services from project implementation to ongoing support. Telefónica Tech is a Microsoft Gold CRM Partner.

Dynamics 365 for Customer Engagement

Ensure you understand your customers’ needs in preparation for Consumer Duty with Dynamics 365 Marketing, Sales, and Customer Service. Find out more.

Contact Us to Get Ready for Consumer Duty

Ensure your firm is prepared for Consumer Duty. Enquire today to start your journey with our expert team.